Sr. IT Tech Support Specialist (AV/Telecom)

This is a Sr. Infrastructure Site Support role. Professional etiquette extremely polished and energetic are must have personal traits. Candidates must be able to troubleshoot devices tools and technologies in short windows of time and be able to alleviate executives and / or company associates concerns/stress regarding devices (laptops desktops mobile phones) conferencing tools Zoom Teams password resets and unlocking of locked accounts.

Responsibilities

• First point of contact for executive requests; Proactively and continuously strengthen relationships and engage with executive team members and their administrators to support their requirements and identify inefficiencies and improvements.
• Lead and implement various projects in infrastructure and security. Eg. Modern video conference implementations Flex workspace tools etc.
• Support Enterprise Applications like Box Okta Microsoft Teams Office 365 email servers and Collaboration tools like Microsoft Teams and Zoom.
• Automation of security patching Enterprise Active Directory management
• Partner with other administrators and provide solution for SaaS Cloud requests.
• Executive and end user support for Phones using MS Teams and Cisco and Crestron conference rooms
• Assist in the management of software licenses and deployment.
• Keeping up to date with emerging technologies and finding implementation methods to increase productivity for executives.
• Partner with engineering and cross functional organizations on solutions for the executive functions being supported Infrastructure and security.
• Travel to support remote sites as needed for installation and configuration of hardware and software.
• Support end users with exceptional white glove treatment

Qualifications :

• Experience with Enterprise audio video conferencing
• Experience collaborating with external technical vendors to troubleshoot or deploy hardware and software.
• Installed and configured enterprise/ home office networking and Wi-Fi solutions
• Experience dealing with Physical Security home configurations.
• On-boarding and off-boarding employees
• Well organized ambitious and proactive
• Experience with MDM solutions and mobile security platforms like In-tune
• Cloud experience with Azure including but not limited to Azure server builds and SaaS services.
• Working Knowledge of Intune BOX Okta and various SaaS providers
• Networking skills setup connect and troubleshooting.
• Familiarity with setting up image and configure various systemsprinter computer server setup and troubleshooting.
• An innate curiosity and drive to fill knowledge gaps and connect the right people.
• An understanding of network storage and workstation architectures will be crucial to understanding production support issues and identifying solutions.
• Working knowledge and ability to speak intelligently about operating systems (windows 10 11 Mac OS) networking (IP address spaces DNS ports) network storage (SAN NAS) on prem Servers cloud workstation hardware (CPUs memory etc...)
• Solid experience with Microsoft Office suite
• Experience with Active Directory MACD
• Experience with support ticketing systems such as ServiceNow
• Comfortable working in a fast paced and fluid environment
• Willing to travel to provide support as needed.
• AV: Video Conferencing knowledge Zoom Teams WebEx Google Meet etc...
• IT: Experience supporting executive level employees.
  • Ability to architect simple technical layouts and perform upgrades as needed.
  • Reliable technical troubleshooting and customized implementation
  • Translate technical solutions with a distinct level of expertise.
  • Stakeholder management and good data/documentation management
• Security: Foundational experience with Network Security
• A willingness to follow up with users to ensure the solutions put in place are acceptable.
• Bachelors degree with 5-7 years of IT experience or 7-10 years of equivalent experience in supporting Enterprises organizations and Executives Enterprise systems and Video collaboration solutions.

Additional Information :

Additional Information:

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $45000 USD - $77000 USD. Please note that actual salaries may vary within the range or be above or below the range based on factors including but not limited to education training experience professional achievement business need and location. In addition to base salary employees will participate in either an annual bonus plan based on company and individual performance or a role-based sales incentive plan.

At Fortune Brands we support the overall health and wellness of our associates by offering comprehensive competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates unique needs. This includes robust health plans a market-leading 401(k) program with a company contribution product discounts flexible time off benefits (including half-day summer Fridays per policy) inclusive fertility / adoption benefits and more. We offer numerous Employee Resource Groups to support inclusivity and our associates feeling of belonging at work.

Fortune Brands is a brand innovation and channel leader focused on exciting supercharged categories in the home products security and commercial building markets. Our portfolio of brands includes Moen House of Rohl Aqualisa SpringWell Therma-Tru Larson Fiberon Master Lock SentrySafe and Yale residential.

Fortune Brands is headquartered in Deerfield Illinois and trades on the NYSE as FBIN

Equal Employment Opportunity:

FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race color religion sex gender identity or expression national origin ancestry age disability marital status protected veteran status sexual orientation genetic history or information or any other legally protected characteristic.

Reasonable Accommodations:

FBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process please contact us at and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.

To protect yourself from fraudulent job postings or recruitment scams please note that FBIN job postings are exclusively hosted on our careers page at Work :

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