Expert

Expert (Reports to Operations Manager) is accountable for the implementation and improvements of operational processes and standards in the country including quality performance and issue resolution while driving an ongoing improvement. Drive an on-going focus and improvement in Right First Time delivery to contribute to client satisfaction 

Responsibilities  

• Responsible in ensuring the quality performance monitoring reporting and analysis of respective Operations department 

• Participation in quality improvement plans such as Quality Walk Quality Focus Meetings Root Cause Analysis activities and Operational Excellence programs when require 

• Work with the quality team on first time right and cycle time reporting alongside with operations team to identify focus areas 

• Ensure appropriate communication and escalation of issues to relevant senior stakeholders. 

• Providing expert advice to BAU team on difficult queries ensure sufficient workaround or testing is done before escalating to Enablement team 

• Manage close links with Enablement and Ops leaders to ensure quality and delivery standards are met / exceeded alongside with high levels of customer satisfaction on product content. 

• Understanding and execution on financial administration including invoicing counter invoicing/cash collection.  

Qualifications :

• Minimum of 3 - 4 years of experience in operations 

• Extensive knowledge of operational processes systems and SOPs 

• Strong communication skills and the ability to communicate requirements clearly to stakeholders within and outside of Operations - ability to translate technical detail as required for audience 

• Common business language knowledge (English): speaking and writing with fluency 
• Problem-solving ability to understand and analyze data 
• Ability to train and to explain technical elements to different stakeholders 
• Ability to monitor activities a good understanding of KPIs 
• Process-driven - ability to define and refine processes to ensure continual improvement in quality and on-time delivery 
• Proven organizational skills 
• Presentation skills 
• Process improvement methodologies 
• Project management skills - ability to accurately scope project requirements manage stakeholder expectation 
• Bachelors Any Graduate preference given to Mathematics Statistics Economics Commerce BBA 
• Masters degree (Commerce Statistics Mathematics or a related field) 
• Exposure to SQL/Python and ML/AI and working with large datasets 

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:  Work :

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