Genesys AI Developer
Genesys AI Developer
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Job Description
. Must Have (Primary) Skills:
Genesys Cloud CX with Genesys Dialog Engine (GDE) or Genesys DX
Bot and NLP development using Genesys AI tools
Experience in building Conversational IVR chatbots and voicebots
Integration with third-party NLP engines like Google Dialogflow Amazon Lex IBM Watson
Strong knowledge of Genesys Architect Flows and call routing
Hands-on experience with Bot Flows Intents Slot Filling and Training datasets
2. Good to Have (Secondary) Skills:
Python/JavaScript for custom logic in bot integrations
REST APIs for system integrations
Experience with Google Cloud/AWS for deploying AI services
Knowledge of Speech-to-Text (STT) and Text-to-Speech (TTS) APIs
Experience with CRM and backend integrations (e.g. Salesforce ServiceNow)
3. Compensation Offered for this Role:
10 to 18 Lacs (max 20 if cand has more rele exp)
4. Years of Experience:
5 to 10 years
5. CGI Location Open To:
Bangalore
Hyderabad
Chennai
Pune
6. Shift Timings:
UK Shift
7. Joining Timeframe:
Immediate to 30 days preferred
8. Detailed JD:
Genesys Developer
Design develop and implement Genesys-based call flows and routing strategies
Collaborate with business and technical teams to gather and understand requirements
Integrate Genesys with backend systems and third-party platforms
Troubleshoot and resolve issues in call routing and IVR
Participate in code reviews and adhere to best practices
Monitor and enhance system performance
Remote Work :
No
Employment Type
Full Time
