Sportsbook Supervisor - Part Time (Harrah's Hoosier Park

JOB SUMMARY:
Include the following and other duties that may be assigned. Responsible for assisting Sportsbook Manager in the day to day operations of the Sportsbook be a brand ambassador for Caesars Entertainment provide excellent customer service coach employees and ensuring compliance with all departmental policies and procedures.
DIRECTLY SUPERVISES: Race Sportsbook Ticket Writer/Mutuel Teller

KEY JOB FUNCTIONS:
Supervises all wagering policies of the Race & Sportsbooks
Ensure all AML & Title 31 procedures are followed and tracked accurately
Supervises the function of all personnel in Sportsbook Operations ensuring maximum productivity.
Coaches guides and instructs personnel in the proper performance of duties.
Administers evaluations performance reviews and merit compensation within established guidelines. Maintains work schedules for assigned personnel.
Assists with personnel development including hiring training and disciplinary actions
Ensures betting limit guidelines are followed
Resolve any disputes by following posted house rules and working with local regulatory bodies to ensure compliance
Monitors competitors practices and technological innovations affecting the Race & Sports book betting industry. Remains aware of legislative action affecting business opportunities.
Ensures customer recognition and development are foremost duties for all personnel using tools available appropriately.
Ensures that departmental procedures conform to all regulatory requirements and provide maximum security for the companys assets.
Inspects facilities and equipment are available and functioning properly. Informs management of any issues with equipment or needed repairs
Create a fun positive work environment for all employees of Caesars Entertainment.
Other duties as assigned

EDUCATIONS and/or EXPERIENCE:
College Degree with Financial or Business background preferred. 2 years supervisor experience required.

QUALIFICATIONS:
Sports enthusiast
Excellent interpersonal and communication skills with guests and employees.
Excellent verbal and written skills in English.
Ability to analyze financial statements.
Ability to explain wagering to new guests
Ability execute departmental budget.
Excellent organizational skills.
Diverse fast-paced deadline driven multi-project coordination prioritizing and flexing to accommodate last minute requests and changes.
Must be able to work independently.

SOCIAL SKILLS AND EXPERIENCE:
Must have an outgoing energetic and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests.

LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts interest commissions proportions percentages area circumference and volume.

REASONING ABILITY:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

REQUIRED PERSONAL COMPETENCIES:
Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance comply with established standards. Maintains a professional work environment with management and staff.

PHYSICAL DEMANDS:
Must be able to sit stand or walk for long periods of time (minimum 4-6 hours).
Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
Responds to visual and aural cues.
Must have the manual dexterity to operate a computer and other necessary office equipment.
Must be able to tolerate areas containing second hand smoke dust loud noises and bright lights.
Must be able to work varied shifts weekends and holidays as needed.

CERTIFICATIONS LICENSES AND REGISTRATIONS:
Must be able to obtain and maintain a license from the Indiana Gaming Commission and Indiana Horse Racing Commission

ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION:
Requires access to payroll files and patron management

ACCESS TO GAMING FLOOR:
Requires access to the gaming floor

DISCLAIMER
This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).