System Development Engineer, Customer Experience and Business Trends

Amazons Customer Experience and Business Trends (CXBT) organization is looking for a System Development Engineer to drive innovation redefine and build solutions to discover customer insights. Our team is dedicated to improving Amazons technical products through evaluating the end-to-end customer experience. Our teams mission is to constantly challenge the status quo and drive innovation to improve customer experience. We are building services to capture customer insights from a wide array of inputs.

As a System Development Engineer you will design and implement sophisticated evaluation frameworks to assess Amazons services across various dimensions including CX performance scalability and reliability. You will build automated testing systems using AWS technologies to capture detailed metrics and generate actionable insights. This role requires expertise in distributed systems cloud architecture and performance engineering.

The ideal candidate will be deeply analytical possess strong technical problem-solving skills and have a passion for understanding and designing complex systems. You should be comfortable working with ambiguity have excellent attention to detail and thrive in a fast-paced environment. Given the strategic nature of our work you will need to effectively communicate technical findings to both engineering teams and senior leadership.

You will collaborate closely with product teams across Amazon often providing critical feedback that shapes product development decisions. This position offers unique visibility into Amazons technical ecosystem and the opportunity to directly impact the evolution of our services.

Key job responsibilities
- Design and build infrastructure and automation to execute evaluations across Amazon services
- Own end-to-end lifecycle from scoping to execution to delivery of findings and recommendations to Amazon leadership
- Work with stakeholders across service teams to define customer-critical metrics
- Analyze results and create recommendations that directly impact Amazon service improvements
- Collaborate with multiple teams to continuously raise the bar on CX for Amazon services

A day in the life
You will be working with a unique team that works across multiple Amazon services. You will build automation and be responsible for infrastructure required to study explore and improve the CX of these services. Your great detective skills will be exercised on a daily basis to dive deep into details and generate insights. You should be comfortable collaborating in a fast-paced and uncertain environment and contributing to innovative solutions while demonstrating leadership. You should also be comfortable collaborating regularly and making recommendations with multiple levels of the team from development engineers to service team leadership. You achieve this by regularly working with multiple PEs and PMs across different services. You are a true owner and will operate at all levels diving deep into the details while providing strategic inputs for the product.

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience globally. We are a team of builders that develop products services ideas and various ways of leveraging data to influence product and service offerings for almost every business at Amazon for every customer (e.g. consumers developers sellers/brands employees investors streamers gamers).

Our approach is based on determining the customer need along with problem solving and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team made up of a diverse set of profiles skills and backgrounds including: Software Developers Product Managers Scientists Solutions Architects Business Intelligence Engineers Business Analysts Risk Managers and more.

- 2 years of non-internship professional software development experience
- 1 years of designing or architecting (design patterns reliability and scaling) of new and existing systems experience
- Knowledge of systems engineering fundamentals (networking storage operating systems)
- Experience programming with at least one modern language such as C C# Java Python Golang PowerShell Ruby

- Bachelors degree in computer science or equivalent
- Experience utilizing AWS cloud solutions in a DevOps environment
- Experience with CI/CD pipelines build processes
- Experience working in an Agile environment using the Scrum methodology

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116300/year in our lowest geographic market up to $201200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.