Associate Consultant - Presales
Associate Consultant - Presales
Posted on :
04-06-2025
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1 Vacancy
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Job Description
Job Description
To resolve tickets/escalations/incidents through root cause analysis in adherence to SLA quality process & security standards to ensure positive customer feedback and value creation. (1.) To adhere to quality standards regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management Training freshers coaching analysts & conducting interviews/participation in hiring drives.
To resolve tickets/escalations/incidents through root cause analysis in adherence to SLA quality process & security standards to ensure positive customer feedback and value creation. (1.) To adhere to quality standards regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management Training freshers coaching analysts & conducting interviews/participation in hiring drives.
Required Experience:
IC
Employment Type
Full Time
Key Skills
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