Motor Damage File Handler
Motor Damage File Handler
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Job Description
About us
DLG is evolving. Across every facet of our business our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining the Legal Services team youll be working in a place where empathy meets expertise. Within our own dedicated law firm our diversely talented team support and guide customers through lifes toughest moments. Its a fast-paced and collaborative working environment but our comprehensive training and tools will help ensure youre ready for the challenge. You can find more details about DLG Legal Services on our website.
We currently have several exciting new opportunities for Motor Damage File Handlers to join our Bromley based team at DLG Legal Services. These roles are offered on a 12 Months Fixed Term Contract basis with a hybrid working pattern.
The role
Reporting to a Team Leader you will handle a caseload of non-injury litigated and non-litigated Claimant RTA matters. You will be representing DLG Legal Services in the conduct of client matters in providing legal advice and assistance in a professional manner in accordance with internal procedures and acting as an ambassador to the organisation.
What you will be doing
Manage a clients claim by continually using the firms technical process and accurately documenting each activity that has taken place and ensuring time is recorded accurately.
Ensure clients are provided the correct legal advice. Where appropriate managing clients expectations explaining decisions and the steps in the claims process clearly and succinctly and ensuring clients are always treated fairly .
Identify own and manage the risks involved in running our business appropriate to the role in line with the relevant risk framework and in compliance with all DLG Legal Services policies and procedures and the SRA Code of Conduct always.
Manage all client work allocated in accordance with the detailed procedures and quality standards contained in the firms manual and client protocol.
Manage cases efficiently and effectively. Making sure that client work is progressed efficiently to meet departmental targets and Service Level Agreements and the client is kept proactively informed where appropriate.
Agreed levels of time recording must be achieved. Incoming post should be reviewed daily and responded to promptly.
Identify and appropriately investigate all conflicts complaints and potential acts of negligence and ensure they are reported immediately to a team leader or member of the compliance team.
Identify the most effective means of communication and use clear and plain explanations and terms with a friendly empathetic and reassuring attitude.
Demonstrate a highly professional manner and reflect the brand image and customer ethos of DLG Legal Services.
Work together with colleagues to build relationships with other departments and suppliers.
Support the strategic development of the department and firm by developing best practice and the client experience through continuous improvement initiatives.
What we are looking for
Ideally a qualified Solicitor but Claims Handlers/Paralegals and/or working towards LPC can be considered
Previous experience of RTA claims handling within an insurance company or law firm environment.
Knowledge of Small Claims Court Track
Experience with a Case Management System
Ability to communicate efficiently with clients by telephone and written communication
Proven track record of achieving targets
Ability to work under pressure with attention to detail
Location: Bromley (BR1 1DP)
Home Working: Hybrid model (2 days in the office 3 days from home)
Working hours: 35 hour per week (Monday - Friday)
Benefits
We recognise we wouldnt be where we are today without our colleagues thats why we offer excellent benefits designed to suit your lifestyle:
9% employer contributed pension
50% off home motor and pet insurance plus free travel insurance and Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
Plus many more
Ways of Working: Our hybrid model offers a best of both worlds approach. When youll be in the office depends on your role and team but colleagues spend at least 2 days a week in the office
We want everyone to get the most out of their time at DLG. Which is why weve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best whatever that looks like and offering real choice flexibility and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. Theyre about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer and we think diversity of background and thinking is a big strength in our people. Were delighted to feature as one of the UKs Top 50 Inclusive Employers and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers. We know youre more than a CV and the things that make you you are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process please speak to the recruitment team who will be happy to support you.
#LI-PK1 #LI-Hybrid
Employment Type
Full-Time
