Operations Excellence and Solutions Delivery Analyst
Operations Excellence and Solutions Delivery Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We are looking for an Operations Excellence and Solutions Delivery Analyst to join our Global Wealth and Operations Management (GWAM) team!
You will be responsible for supporting the Alternatives Investment organizations transformation initiatives by analyzing business processes identifying opportunities for improvement and developing technology-based solutions to implement change. The role requires a strong analytical mindset excellent problem-solving skills and the ability to work collaboratively with various stakeholders to drive positive change.
Position Responsibilities:
Business Process Analysis:
Analyze current business processes and workflows to identify inefficiencies and areas for improvement.
Conduct detailed assessments of existing systems and processes to understand their functionality and limitations.
Develop process maps and documentation to illustrate current and future state processes.
Project Management:
Assist in the planning and execution of transformation projects ensuring they are delivered on time and within budget.
Create project plans timelines and status reports.
Coordinate project activities and track progress against milestones.
Solution Delivery: Develop and deploy low-code/No-code based solutions (PowerApps Power BI Power Automate) under NextGen program
Data Collection and Analysis: Gather and analyze data to support transformation initiatives including performance metrics customer feedback and industry benchmarks. Utilize data analytics tools to interpret complex data sets and generate actionable insights.
Stakeholder Collaboration: Work closely with business stakeholders and Technology teams to understand needs and pain points. Communicate findings and recommendations clearly and effectively to stakeholders at all levels.
Required Qualifications:
Bachelors degree in business administration Management Finance Information Technology or a related field.
2-4 years of experience in business analysis process improvement in financial services or related industry.
Strong analytical and problem-solving skills.
Experience with business process modeling and documentation tools (e.g. Visio).
Exposure to data analysis tools (e.g. Excel Power BI).
Excellent communication and interpersonal skills.
Ability to work collaboratively with cross-functional teams.
Strong project management skills including the ability to manage multiple projects simultaneously.
Knowledge of change management principles and methodologies.
Preferred Qualifications:
A Masters Degree in a relevant field.
Relevant certification (e.g. Lean Six Sigma PMP).
Previous experience in developing and deploying solutions using Microsoft Power Suite of tools (PowerApps Power Automate PowerBI).
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
Montreal QuebecWorking Arrangement
Salary range is expected to be between
$51375.00 CAD - $85625.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Required Experience:
IC
Employment Type
Full-Time
