AEM Cloud Subject Matter Expert
AEM Cloud Subject Matter Expert
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Job Description
Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!
The Opportunity
As Adobe continues to drive its Experience Manager (AEM) product line into the Cloud with our SaaS offering we are looking for customer-facing technology experts to provide guidance to customers on their journey. The Cloud Subject Matter Expert (CSME) will be responsible for both ensuring a successful transition into the new Cloud-based offering and continued optimization and value realization once fully running.
What youll Do
- Serve as a trusted advisor to customers collaborating closely with product engineering and SREs to deliver a world-class experience to AEM Cloud Service customers.
- Engage frequently with clients ranging from technical development teams to senior executives focusing on customer success and governance.
- Support continuous improvement of AEM deployments through technical processes software configuration optimization training and mentorship.
- Provide technical mentorship and support to ensure seamless integration and operation of AEM solutions.
- Act as the voice of the customer to internal teams ensuring their needs and feedback drive product improvements and innovation.
- Lead efforts in troubleshooting performance tuning and ensuring the highest levels of reliability and performance.
What you need to succeed
- Bachelors Degree or equivalent experience.
- Strong working knowledge of Adobe Experience Manager (AEM) and technologies such as Java.
- Demonstrated experience with modern cloud-native and automation concepts practices and procedures.
- Proficiency in programming languages like Java Python HTML/CSS/JavaScript.
- Familiarity with load testing functional testing and UAT testing protocols and tools.
- Good understanding of CI/CD pipelines DevOps practices and related tooling.
- Natural ability to take initiative lead efforts and contribute to new projects.
- Ownership of critical components aligned with the teams deliverables and vision crafting their strategic direction and architecture.
- Actively involved in planning and achieving quarterly achievements with strong follow-through.
- High level of inquisitiveness to understand and improve the status quo.
At Adobe we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life including our values and culture focus on people purpose and community Adobe For All comprehensive benefits programs the stories we tell the customers we serve and how you can help us change the world through personalized digital experience.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law. Learn more.
Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process email or call .
Our compensation reflects the cost of labor across several U.S. geographic markets and we pay differently based on those defined markets. The U.S. pay range for this positionis $$197500 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge skillsand experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting) the application window will remain open until at least the date and time stated above in Pacific Time in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location no specific application window applies and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.
Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .
Employment Type
Full-Time
