ERP Support Analyst
ERP Support Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
LEMOINE a Great Place to Work-Certified company is seeking a ERP Support Analyst to join our IT Team in Baton Rouge. At LEMOINE we strive for excellence in construction while enhancing the lives of those we impact. We achieve this by upholding our Core Purpose and Core Values throughout our organization. We are looking for a dedicated professional to support our ERP system and end users.
The ERP Support Analyst will work directly with the ERP manager and be assigned tasks as needed. These tasks will include but not limited to maintaining database manage support requests related to our ERP system business workflow improvements and enhancements and end user training.
Responsibilities:
- Support and coordinate with ERP Manager to set priorities and expectations on a weekly basis
- Provide support in developing better workflows as it relates to business applications. This includes interviewing end users taking detailed notation and developing new workflows to effect change and enhancements to applications.
- Manage ERP (Vista) System access onboarding and offboarding within the ERP system.
- Support Viewpoint Vista which includes General Ledger Accounts Payable Accounts Receivable Cash Management Planning Purchasing Warehousing and Invoicing.
- Manage and support end-user issues by utilizing support ticketing system. This includes troubleshooting errors and following up with users via email and phone.
- Manage and communicate support cases with external ERP vendors as necessary.
- Provide front line support for office personnel when necessary.
- Develop and maintain application and end-user technical instructional materials and documentation.
- Provide user training and documentation
Requirements:
- Be familiar with SQL language or have experience with other coding languages with the ability to learn SQL is preferred
- Experience with an ERP required
- Preference for experience with Viewpoint Vista ERP
- Experience with application installations updates and server-side support
- Working knowledge of basic IT: networking Windows mobile devices cloud based (SaaS) solutions
- Strong problem-solving skills and understanding logistical workflows.
- The ability to communicate with others and breakdown problems/solutions in a way that non-technical users can understand
- The ability to work in a team environment and collaborate to solve abstract issues.
- Be able to utilize Microsoft suite of applications (Excel Word Outlook etc.)
- Ability to work independently when assigned a task and follow it through to completion
- Excellent overall time-management task-management teamwork communication (written and verbal) and interpersonal skills.
Education and Experience Guidelines:
- Bachelors degree from accredited university in related fields (IS Computer Science Data Analytics Mathematics) or equivalent work experience
- Experience with Crystal SSRS Viewpoint Vista (or ERP) systems
Physical Demands & Work Conditions:
- Must be able to sit stand and walk regularly.
- Must have strong visual acuity and be able to discern information from computer monitors.
- Must be able to verbally communicate with other employees.
- Work is most frequently indoors.
Equal Opportunity Employer:
LEMOINE is an Equal Opportunity Employer. We consider all applications regardless of race color sexual orientation age gender identity religion national origin or disability. Only job-related factors will be considered when assessing applicants qualifications.
Required Experience:
IC
Employment Type
Full-Time
