Product Manager
Product Manager
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Job Description
About Ford Credit:
Ford Credit (FC) is the financial engine behind the Blue Oval providing financing and leasing solutions for Ford and Lincoln vehicles. We help customers get into their dream cars and manage their accounts throughout the ownership lifecycle. Supporting our customers on their loan (Retail/Lease/Commercial/etc.) payments tracking their schedules and ongoing maintenance is handled by our Receivables team a critical function that requires robust reliable system.
About the Team & Role:
Our Mainframe team is the backbone of many of Ford Credits core operations including the Advanced Lending Solutions application Lending Automotive (LA) and its interfaces that power our Receivables activities. We manage complex high-volume systems that handle sensitive financial data and ensure smooth interactions with our customers.
Were looking for aSenior Mainframe Software Engineerto join our team supporting the Ford Credit Receivables application. This isnt just about keeping the lights on; its about leveraging your deep mainframe expertise to enhance maintain and troubleshoot the critical system our Receivables agents and automated processes rely on daily. Youll be working on application that manage payments tracking schedules methods of payments late charges customer communication and potentially regulatory reporting related to receivables.
If youre a seasoned mainframe professional who enjoys tackling challenging problems mentoring others and seeing the direct impact of your work on a vital business function this role could be a fantastic fit for you!
Responsibilities
What Youll Do (Responsibilities):
- Develop & Enhance:Design code test and implement complex COBOL programs running on the mainframe platform (z/OS). Youll work on new features system enhancements and necessary modifications to support evolving business needs in the receivables space.
- System Analysis:Dive deep into existing mainframe applications (COBOL CICS VSAM DB2) to understand their logic data flow and dependencies specifically within the receivables domain.
- Troubleshoot & Support:Investigate and resolve complex production issues quickly and efficiently. This includes debugging code analyzing logs and working with operations teams to ensure application stability and performance.
- Collaborate with Business:Work closely with the Ford Credit Receivables business and product teams to gather requirements understand their processes and translate business needs into technical specifications and solutions. Your ability to bridge the gap between technical and business language will be key!
- Lead Technical Design:Participate in or lead technical design discussions for new features or significant system changes. Youll contribute your expertise to ensure solutions are robust scalable and align with architectural standards.
- Mentor & Guide:Provide technical guidance and mentorship to less experienced developers on the team. Review code share best practices and help foster a collaborative learning environment.
- Performance Tuning:Identify and address performance bottlenecks in the code to ensure applications run efficiently especially given the high transaction volumes often associated with receivables activities.
- Maintain Documentation:Create and update technical documentation for applications processes and system configurations.
- Adhere to Standards:Ensure development activities follow established coding standards security policies and change management procedures (using tools like Endeavor or Changeman).
- Stay Curious:While the core is mainframe we operate in a connected world. Be open to understanding how mainframe applications interact with distributed systems and other technologies at Ford Credit.
Qualifications
What Youll Bring (Qualifications - Required):
- Bachelors degree in Computer Science Information Technology or a related fieldorequivalent practical work experience.
- 8 years oftotal experiencewithstrong knowledge in AGILE methodologyand Roles & Responsibilities asProduct or Integration Manager (PM)or Anchor for 2 years.
- 5 yearsof hands-on experience inMainframe Technologies-COBOL JCL (Job Control Language) CICS (Customer Information Control System) VSAM (Virtual Storage Access Method) and DB2 (database)and usage of Utility Tools:IBMDebugger/Xpeditor Endevor File Manager DB2 File-Aid SPUFIand scheduling tools (like CA7). You should be comfortable working with complex programs and data structures in these technologies.
- Strong technical and excellent analytical and problem-solving through lateral thinking skills to support both in newDevelopment and Production Support issues for the Mainframeapplication with a proven ability to debug complex issues in a production environment.
- Possess adequate amount of knowledge in promotion and deployment of routine fixes and major releases into a production environment using Mainframe technology.
- Experience leading an Agile software delivery team with exposures to agile tools like Jira or Rally.
- Support GRC (Governance Risk and Compliance) and Data Privacy (CCPA/CPRA) assessments IC (Internal Control) GAO (Global Auditors Office) PwC KPMG and other approved audits.
- Experience working in the financial services industry banking or specifically in auto finance credit operations or receivables systems.
- Experience working with culturally diverse distributed global teams.
- Excellent communication skills both written and verbal and the ability to work effectively with technical and non-technical stakeholders.
- Good Stakeholder Management and relationship building skills.
Even Better If You Have (Qualifications - Preferred):
- Highly motivated able to work proficiently both independently and in a team environment.
- Previous experience mentoring junior developers or leading small technical efforts.
- Self-starter results-oriented willing to learn new technologies/skillsets as and when required.
- Awareness of Cloud concepts GCP/Azure/AWS.
- Exposure to Webservices (RESTful or SOAP APIs) and their implementation on Mainframe.
Skills Youll Use:
- Technical:COBOL JCL CICS VSAM DB2 SQL Debugging Performance Tuning System Analysis Data Analysis SCM Tools (e.g. Endeavor) Job Scheduling (CA7).
- Soft:Problem Solving Analytical Thinking Collaboration Communication Mentoring Time Management Attention to Detail Adaptability.
Required Experience:
IC
Employment Type
Full-Time
