Sr. Product and Customer Insights Manager, Customer Experience and Business Trends

Amazon is seeking a Senior Product and Customer Insights Manager to join our Customer Experience and Business Trends (CXBT) team. This person should be customer-obsessed data oriented technologically curious and have the proven ability to dive deep into complex processes and metrics to understand the business context behind the customer experience (CX).

You will analyze shopping experience for Amazon Stores identify opportunities for improvement and work with other teams to improve the Amazon experience. You will analyze global industry customer and technology trends and leverage a variety of methodologies to drive studies and present business recommendations across multiple categories and Amazon teams. In this role you will have the opportunity to work with and influence senior business and technology leadership at Amazon.

Key job responsibilities
- Product Management: Lead large and complex studies including scope alignment with business leaders design data collection and analysis recommendations and presenting results to senior leaders.
- Manage ambiguity: Understand complex business problems across different customer segments business units geographies and product lines to identify business trends and strategies that can improve Amazons shopping experience.
- Stakeholder Management: Build strong relations with internal stakeholders to understand priorities define our roadmap and to collaborate and work with them on studies and actions to implement product and service solutions. Manage relationships with stakeholders at various levels and effectively communicate findings to senior leadership.
- Customer Research and Analytics: Use quantitative and qualitative methodologies to measure consumer shopping trends and behavior.
- Process Improvement: Continuously innovate and improve process to optimize efficiencies.
- Innovation: Identify track and monitor industry/experience trends and drivers of customer satisfaction. Develop new tools methodologies and/or standards for measuring customer experience.

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience globally. We are a team of builders that develop products services ideas and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g. consumers developers sellers/brands investors streamers gamers).

Our approach is based on determining the customer need along with problem solving and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team made up of a diverse set of profiles skills and backgrounds - including: Product Managers Software Developers Computer Vision experts Solution Architects Data Scientists Business Intelligence Engineers Risk Managers and more.

- 5 years of product or program management product marketing business development or technology experience
- Bachelors degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner

- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- Experience in areas such as market research statistics finance or qualitative/quantitative research
- Experience in delivering end-to-end customer research studies including study design fieldwork (qualitative research moderation and survey execution) analysis recommendations reporting and presentation of results to senior leadership
- Masters degree or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124500/year in our lowest geographic market up to $206000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.