Customer Service Representative
Customer Service Representative
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Job Description
Job Title: Customer Service Representative
Office Location: Miami FL
Position Summary: The Customer Service Representative (CSR) will serve as the primary point of contact for hospital vendor partners manufacturing team and commercial sales team to ensure accurate order processing and prompt resolution of product-related issues. This role supports high service standards and drives operational efficiency across the organization.
Essential Duties and Responsibilities
- Act as the primary point of contact for hospital vendors regarding order status shipping timelines and issue resolution.
- Collaborate closely with our internal manufacturing and logistics teams to coordinate product shipments.
- Ensure all transactions are accurately logged in our ERP system and tracked through delivery.
- Proactively identify and resolve any discrepancies in orders shipments or documentation.
- Provide exceptional professional customer service in a fast-paced and regulated environment.
Requirements (Relevant Education/ Languages Skills)
- 2 years of experience in customer service role ideally inB2B medical device manufacturing or healthcare.
- High School Diploma or equivalent.
- Preferred familiarity with an ERP system. (Priority SAP Oracle etc.)
Required Experience:
Unclear Seniority
Employment Type
Full-Time
