Eastern Standard - Guest Relations Assistant
Eastern Standard - Guest Relations Assistant
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Guest Relations Assistant: Eastern Standard Kitchen and Drinks
Overview of Concept:
Over the past year Garrett Harker and ES Hospitality have been busy opening several exciting hospitality venues just steps from Kenmore Square and Fenway Park. Among these is the return of Eastern Standard Kitchen and Drinks the craft cocktail bar Equal Measure and the groups newest concept Standard Italian. Best known for Eastern Standard Island Creek Oyster Bar and The Hawthorne Garrett is once again bringing enlightened hospitality and high energy operations to the Fenway neighborhood. Garrett is joined by Beverage Director Jackson Cannon and Culinary Director Brian Rae in the operation of these concepts.
Overview of the Position:
The Guest Relations Assistant position at Eastern Standard is responsible for overseeing the host staff running the reservation operations and taking ownership of guest relations and guest satisfaction. This is a role for candidates who are excited to continue to learn and grow professionally in a front of house leadership role and who are eager to work with talented food and beverage colleagues in a legacy restaurant.
Responsibilities:
Main point of contact for all guest inquiries - reservations voicemails lost and found emails
Run the door 5 services a week
Map the reservations daily to set the restaurant up for smooth service ensuring proper turns are in place
Become the subject matter expert in OpenTable - take full ownership of the system
Strategic management of availability settings to maximise cover counts
Manage menu reprinting and stuffing
Update website menu regularly
Lead and mentor the host staff nightly on reservation operations
Communicate effectively with the FOH and BOH management team on guests special requests and needs
Become familiar with the Fenway area establishing relationships with neighborhood restaurants and hospitality venues
Build guest relationships and nurture repeat business
Support the Private Events program by taking leadership of BEO printing and event menu printing
Qualifications:
Minimum 2 years experience working in hospitality
Prior experience with OpenTable and Toast a plus
Ability to work well under pressure in a fast-paced ever-changing work environment
Excellent verbal and written communication skills
Who You Are:
Hardworking upbeat and energetic with the ability to lead by example
Genuinely excited by food/beverage and customer service and eager to grow professionally
A team player ready to pitch in wherever needed to ensure the success of the restaurant as a whole
Compensation and Benefits:
We offer a competitive salary (based on experience) health/dental/vision insurance paid time off plan dining discounts 401k and continuous development and learning opportunities.
Eastern Standard Hospitality considers applicants for all positions without regard to race color religion creed gender national origin age disability marital or veteran status sexual orientation or any other legally protected status. Eastern Standard Hospitality is an equal opportunity employer.
Employment Type
Full-Time
