Practice Manager
Practice Manager
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Job Description
Under the direction of the Chief Operating Officer the Practice Manager is responsible for the overall clinic functions in a designated geographical area including the promotion of positive patient interactions quality clinical services positive staff and community relations and effective patient care. Responsibilities include the managing planning and coordinating of the operations of the clinic to include: supervising front and back office staff monitoring the delivery of patient services planning for space and staff allocation overall physical plant management and acting as liaison and representative with patients businesses hospitals and vendors.
Essential Functions:
- Manages and directly supervises front and back-office personnel.
- Conducts regular staff meetings and ensures designated trainings are completed and information is disseminated per Administration. Conducts Agency approved safety trainings and activities and reports completion to the Quality Improvement Manager.
- Maintains assigned clinics in a manner that meets all State and Federal regulations. Works closely with the Quality Improvement Manager to correct findings of various physical plant audits (infection control etc.) Ensures consistency in interior clinic design and flow based on current acceptable guidelines.
- Monitors delivery of patient services to include reviewing provider activity data and prepares for all changes needed or impacted by patient load front office procedures and policies and government regulations.
- Coordinates human resources activities at assigned branch working closely and under the direction of the Human Resource Director.
- Functions as the clinic liaison with patients businesses hospitals academic faculty and vendors. Troubleshoots issues and reports issues and solutions to the Chief Operating Officer. Attends community events to further the branding of Canyonlands.
- Responsible for ensuring supply ordering at each assigned clinic displays good financial stewardship of Agency funds while ensuring required supplies are available to providers and clinical support staff. Constantly looks for ways to trim excessive spending in relation to supply (clinical and office supply) ordering.
- Serves as emergency contact for each assigned clinic and ensures applicable agencies are aware of contact information both during and after hours.
- Schedules providers to ensure adequate coverage dependent on patient census and anticipated increases in encounters.
- Coordinates special clinics and activities (i.e. school physicals flu shot clinics etc.) scheduling clinical support and provider staff as necessary.
- Maintains on-site medical records administration and ensures all state and federal regulations and Agency policies governing release of information is followed.
- Takes initial patient complaint information and resolves per protocol or direction of the Quality Improvement Manager.
- Under the direction of the Chief Operating Officer manages clinic space planning and renovation.
- Complies with CHC Standards of Conduct Code of Conduct and Corporate Compliance.
Secondary Functions:
- Facilitates employee appreciation activities after approval of the Director of Human Resources.
- Use PPE as appropriate.
- Understands role in Disaster Plan and that safety is a condition of employment.
- Follows CHCs policies and procedures.
- Serves on various CHC and community committees as required/requested.
- Attends meetings seminars and conferences as appropriate to ensure skills and knowledge remains current.
- Other duties as assigned.
Minimum Qualifications:
1. Ability to perform each essential function duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
2. Experience working with EMR/EHR systems.
3. Knowledge of ICD-10 and CPT coding procedures.
4. Knowledge of budgets and budget process including mathematical and accounting skills and ability to make sound financial decisions.
5. Possess a valid drivers license.
6. Knowledge of Microsoft programs and ability to utilize Outlook at an expert level.
7. Ability to read write and speak clearly understandable English.
8. Ability to read analyze interpret and compose general correspondence reports legal documents etc. as required. Strong administrative analytical and strategic planning skills. Ability to present information to management and community groups in a professional manner.
9. Commitment to improving health status of medically underserved communities.
to travel and be flexible in carrying out the course of duties.
interpersonal and human relations skills are required. Must possess skills to empathize and care for a variety of patients including low-income and diverse cultures and treat everyone (internal and external customers) with respect and dignity.
to maintain confidentiality at all times in all situations and follow the laws and intent of the most current HIPAA laws and regulations and Canyonlands security and privacy policies.
Preferred Qualifications:
- Experience working in a leadership capacity in an FQHC.
- Two years experience in a supervisory role.
- Bachelors degree in health services management business administration management or a closely related field.
- Experience working with NextGen EMR system.
Required Experience:
Manager
Employment Type
Full-Time
