Provide first class customer service for the Stryker selling divisions & LRDs. Support and execute the logistics in accordance with customer SLA CDC objectives RAQA and Trade Compliance. Ensure a smooth supply chain through order management and follow up.
Responsibilities:
Overseeing and coordinating the order management and customer-facing activities to meet goals and quality requirements while setting and/or prioritizing tactical issues and evaluations based on Customer demands/trends/needs.
Provides first class customer service; first point of contact for Stryker LRDs.
Support and execute the logistics in accordance with customer SLA Business rules CDC objectives RA/QA and Trade Compliance. Supports a smooth supply chain through order management.
Order management: Order entry; Order follow up; Support on warehouse processing; Reporting towards customers and other stakeholders
Communication; Contact person for customer service departments regarding outstanding sales orders pending shipments and any other relevant inquiries
Escalation handling
Application of Stryker business rules
Preparation of relevant documentation
Interact with Supply Chain for inventory availability
Support tactical issues with forwarders customer service and customers
Reporting towards Customer Service Purchasing Plants LRDs and selling divisions
Identify opportunities for service & process improvement; participating in initiatives / projects to improve service productivity processes and capabilities and/or cost reductions
Will manage equipment and workload/capacity to meet the Customers needs
Will ensure compliance with all aspects of our Quality Management System from alert notification through customers satisfaction
Supporting the Demand and Supply Execution (DSE) process as part of the IBP cycle.
Expectation:
3-5 years of experience in Supply Chain management Logistics Operations / Medical Industry
Fluent English and Polish
Advanced skills in MS office SAP
Excellent communications and interpersonal skills
The role requires a high degree of independence and responsibility
Solid and comprehensive communication and diplomatic skills
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