drjobs Senior Intercompany Order Management Specialist

Senior Intercompany Order Management Specialist

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1 Vacancy
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Job Location drjobs

Skawina - Poland

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Work Flexibility: Onsite

Provide first class customer service for the Stryker selling divisions & LRDs. Support and execute the logistics in accordance with customer SLA CDC objectives RAQA and Trade Compliance. Ensure a smooth supply chain through order management and follow up.

Responsibilities:
  • Overseeing and coordinating the order management and customer-facing activities to meet goals and quality requirements while setting and/or prioritizing tactical issues and evaluations based on Customer demands/trends/needs.
  • Provides first class customer service; first point of contact for Stryker LRDs.
  • Support and execute the logistics in accordance with customer SLA Business rules CDC objectives RA/QA and Trade Compliance. Supports a smooth supply chain through order management.
    • Order management: Order entry; Order follow up; Support on warehouse processing; Reporting towards customers and other stakeholders
    • Communication; Contact person for customer service departments regarding outstanding sales orders pending shipments and any other relevant inquiries
    • Escalation handling
    • Application of Stryker business rules
    • Preparation of relevant documentation
  • Interact with Supply Chain for inventory availability
  • Support tactical issues with forwarders customer service and customers
  • Reporting towards Customer Service Purchasing Plants LRDs and selling divisions
  • Identify opportunities for service & process improvement; participating in initiatives / projects to improve service productivity processes and capabilities and/or cost reductions
  • Will manage equipment and workload/capacity to meet the Customers needs
  • Will ensure compliance with all aspects of our Quality Management System from alert notification through customers satisfaction
  • Supporting the Demand and Supply Execution (DSE) process as part of the IBP cycle.
Expectation:
  • 3-5 years of experience in Supply Chain management Logistics Operations / Medical Industry
  • Fluent English and Polish
  • Advanced skills in MS office SAP
  • Excellent communications and interpersonal skills
  • The role requires a high degree of independence and responsibility
  • Solid and comprehensive communication and diplomatic skills

Travel Percentage: 10%


Required Experience:

Senior IC

Employment Type

Full-Time

Company Industry

About Company

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