Learning Manager, Sort Center, Sort Center L&D

At Amazon we are committed to delivering exceptional customer experiences ensuring timely and high-quality order fulfillment. The Learning Manager Sort Center plays a pivotal role in enhancing associate performance developing operational leadership and driving continuous improvement through structured learning programs. This role is responsible for coordinating and executing end-to-end training initiatives ensuring seamless onboarding skill development and compliance for both associates and operational leaders within the SC.

Key job responsibilities
Training Program Implementation
oDeploy network-standard training programs for associates managers and trainers including training needs analysis cross-training and leadership development.
oEnsure consistent execution of structured onboarding and upskilling programs aligned with Amazons operational standards.
Trainer Development & Deployment
oOversee the development scheduling and performance of trainers ensuring productivity and effectiveness in delivering learning programs.
oProvide coaching feedback and guidance to trainers to ensure continuous skill enhancement.
Operational Collaboration & Planning
oPartner with Operations Managers & Leaders across all SCs in the network to identify skill gaps and align training schedules.
oAct as a proactive partner with internal stakeholders to drive improvements in safety quality productivity and customer experience metrics.
Content Management & Compliance Tracking
oManage and customize training content to meet hub-specific requirements while ensuring adherence to compliance standards.
oTrack training completion and effectiveness maintaining visibility on associate and leadership development progress.
Facilitation & Stakeholder Engagement
oLead workshops and hands-on training sessions for operational associates ensuring compliance with Amazon policies and procedures.
oWork closely with the Operational partners and cross-functional teams to address training needs and enhance workforce productivity.
oOversee the development of facilitators and trainers ensuring consistent delivery of learning programs.
Performance Evaluation & Data-Driven Insights
oEstablish metrics to evaluate training effectiveness operational efficiency and learning impact.
oDrive continuous feedback loops conduct learning assessments and suggest improvements to optimize training impact.
oProactively identify challenges in SC operations and implement learning-based solutions for problem resolution.
oUtilize advanced Excel strategies to interpret data and propose actionable insights for continuous improvement initiatives.


Bachelors Degree from an accredited university or 2 years of experience at Amazon
5 years of relevant experience in training learning & development operations or leadership roles
Proven ability to coach mentor and deliver performance-related training
Strong data analytics skills including proficiency in advanced Excel strategies for interpreting operational insights
Expertise in training facilitation ensuring effective communication across diverse teams
Proficiency in MS Office Suite email and general computer applications
Demonstrated ability to prioritize manage and complete projects within tight deadlines
Experience in goal setting and strategy development aligning department objectives with broader organizational priorities
Ability to effectively train and engage peers hourly associates and exempt personnel


Masters Degree in a related field (Learning & Development Operations Business Management etc.)
Proven track record showing progression in Training/Learning Management over the last 5 years in manufacturing production or distribution leadership roles
Ability to adapt to fast-paced dynamic environments navigating ambiguity with confidence and agility
Strong desire to thrive in a rapidly growing evolving business landscape
Experience in Kaizen and Continuous Improvement driving operational efficiency through structured learning methodologies


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