Assistant Director of Rooms - Waldorf Astoria Monarch Beach and Club
Assistant Director of Rooms - Waldorf Astoria Monarch Beach and Club
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$ 115000 - 130000
1 Vacancy
Job Description
What are we looking for
Education
Bachelors Degree preferred.
Experience
Four to six years experience in Senior Front Office & Housekeeping Leadership capacity luxury resort experience.
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment.
Salary Range:The annual salary range for this role is $115000 - $130000 and is based on applicable and specialized experience and location.
#LI-MD1
EOE/AA/Disabled/Veterans
Join us in Orange County California and live in one of the nations top vacation destinations with year-round sunshinepicturesque beaches premiere attractions and a lively dining and arts scene.
The award-winning AAA 5-DiamondWaldorf Astoria Monarch Beach Resort & Clubis seeking anAssistant Director of Rooms to join the Team!
Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach this town played an iconic role in the emergence of Californias surf culture and today is celebrated for its laid-back vibe and fun active lifestyle.
The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms 115000 square feet of indoor and outdoor meeting space and 8 food and Beverage outlets.This includes 4 restaurants a beach club lounge marketplace and IRD.
Want to learn moreHotel WebsiteFacebookInstagram
What will I be doing
This role involves both short and long-term planning as well as the day-to-day operations of rooms and related areas. You will support and serve as a resource to the Operations Team providing assistance during high-demand periods and covering for Rooms Leaders when they are absent. The departments you will oversee include Front Office Guest Services Housekeeping Laundry and Valet Parking.
Job Responsibilities
- Responsible for short and long term planning and the management of the Rooms operations in the front and heart of the house
- Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property
- Experience developing standards and operating procedures.
- Interact frequently and positively with guests. Resolve problems/issues to the satisfaction of involved parties.
- Maintain constant communication with management and other departments to ensure guest service needs are met on a daily basis.
- Regularly move throughout the departments to visually monitor all elements (lighting music and temperature) business levels staffing levels steps of service standards and timing of service and hotel cleanliness
- Ensure operational pars and back stock levels are maintained by calculating quarterly OSE inventory.
- Review weekly & monthly labor reports and compare to forecast/budgets.
- Review monthly P&Ls
- Manage the human resources in the rooms division in order to attract retain and motivate the employees. Hire train develop empower coach and counsel conduct performance reviews as assigned resolve problems provide open communication vehicles discipline and terminate as appropriate. Oversee departmental matters as they relate to federal state and local employment and civil rights laws.
- Assist DOR with the following: Develop recommend implement and manage the rooms divisions annual budget business/marketing plan forecasts and objectives to meet/exceed management expectations.
Implement company programs and manage the operations of the division in a manner consistent with federal state and local laws and regulations and Starwood policies and procedures to ensure a high level of quality and customer satisfaction. Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality. Any and all duties as assigned.
Required Experience:
Director
Employment Type
Full-Time
