Debt Recovery Officer
Debt Recovery Officer
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Job Description
To pro-actively recover debts and is responsible for the validation and maintenance of all debts throughout the recovery cycle. This includes both office administration and direct Debtor contact including taking of payments and setting up payment arrangements.
Key tasks and responsibilities:
- Proactive recovery of overpayments. This involves outbound calling attachment of benefits referral to debt collection agencies and County Court recovery.
- Initial validation of Debts.
- Maintenance of Debts throughout the recovery cycle
- Verbal and written liaison with debtors third parties and other internal departments.
- Responding to complex correspondence relating to Debts
- Dealing with aspects of debt payments. This may involve returned/missing BACS payments issuing and cancelling of payments made.
- Write off recommendations
- Tracing absconded debtors
- Upkeep of suspense account and invoices in credit
Essential Skills and Attributes:
- Experience of dealing with Debt recovery
- Knowledge of Debt recovery regulations and processes
- Competency in the use of various Debt recovery and Document management IT systems
- Ability to work as a team and individually
- Professional communication skills
- Good mathematic skills
Security vetting and checks:
If you are successful you will need to comply with the governments Baseline Personnel Security Standard Verification process this includes a basic criminal record check which will identify any unspent convictions and a financial probity check which will check if a CCJ IVA Bankruptcy Decree in Scotland Administration Order appears on a credit file if you are unable to meet these requirements your offer may be revoked.
The Company
Liberata is a leading business service provider to public and private sector organisationsthroughout the pride ourselves in revolutionisingour clientsoperations using our expertiseand innovative solutions across a wide range of services including Revenues & Benefits Finance and Accounting HR & Payroll and Customer aim is to work in partnership with our clients to assistthem in becoming more efficient; leveragingour best in classbusiness process outsourcing and operational transformation expertise.
Liberata is committed to creating opportunities for its employees its clientsand its passion for process and an intense client focus ensures that we deliver an award winningservice and our entire workforce are encouraged to demonstrateour company values.
Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking enthusiasticand seeking a challenge we are the organisationfor you.
The Benefits
Liberata will provide the opportunity for you to develop your skills and experience with a leading supplier of services and software to public and private organisations across the UK.
For the full list of benefits please click here but below is a taste of what we offer:
Life
assurance
Equivalent to 4 times annual salary
pension
scheme
Contribute up to 6% and the company will match the contribution
Professional development
Support towards gaining professional qualifications
Reward
scheme
A wide range of benefits rewards and discounts
Documents
Required Experience:
Unclear Seniority
Employment Type
Full-Time
