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1 Vacancy
Our Patient Exeperience Liason conducts daily rounding with patients to facilitate proactive listening with the patients. Facilitates communication in an environment that can sometimes be high pressure when patient files a complaint. Reports complaint to staff involved and department manager. Works as liaison with patient and staff to resolve the issues surrounding the customers complaint. Follows up with communication to close loop with all involved and documents interaction. Meets with Department Managers regularly to share trends of complaints and develop action plans for improvement opportunities. Facilitates Customer Service training sessions. Coordinates and presents Customer Service skills training. Assists department manager to plan implement and maintain effective practices. Successfully complete the grievance process within the required timeframe.
Schedule: Full-Time 9:00 AM 5:30 PM Weekends: N/A
Education:
Associate Degree preferred.
Experience:
Supervisory lead and/or training experience preferred.
Other Knowledge/Skills/Abilities:
Full-Time