JOB TITLE: Medical Assistance Apprentice Initiative DEPARTMENT: Integrated Health Services FLSA: Non-Exempt; hourly
POSITION PURPOSE: The Medical Assistance Apprentice Initiative program will prepare individuals to become Certified Medical Assistants. Apprentices are expected to work full-time in the clinic and log 2000 hours of on-the-job (OTJ) training over 12 months. All clinical skills will be taught hands-on through 1:1 coaching. Apprentices are also required to complete 200 hours of online didactic training that may include a combination of online instruction educational readings videos quizzes projects and more. The online component is typically completed in the evenings and/or on weekends. ESSENTIAL DUTIES AND RESPONSIBILITIES:
Greet patients and escort them to exam rooms; inform patients of time delays throughout visits.
Prepare patients for providers and anticipate the needs of providers to maintain efficient patient flow.
Perform vital signs and other patient procedures exams patient education etc.
Accurately document all aspects of patient encounters.
Perform phlebotomy and laboratory procedures as directed by the provider.
Perform and document injections and immunizations.
Ensure exam rooms are clean stocked and ready for patients.
Clean prepare and sterilize instruments.
Obtain prescription refills under the direction and authorization of the provider.
Manage internal and external referrals and required documentation.
Observe and follow required safety protocols including handling and disposal of sharps use of personal protective equipment exposure to blood-borne pathogens and general safety of employees and patients.
Answer telephones schedule patients and support care team members.
Navigate care throughout the encounter process.
Protect patient privacy and always comply with HIPAA regulations.
Participate in quality improvement activities.
Other duties as assigned.
QUALIFICATIONS Education/Experience: High school diploma or equivalent required. Enrollment with a participating Federally Qualified Health Center in the Medical Assistance Apprenticeship Initiative sponsored by the North Carolina Community Health Center Association. Current CPR/BLS certification is required but can be administered by OIC. SKILLS/ABILITIES: Maintain confidentiality; Good computer skills; Well-organized with good oral and written communication skills. COMPENSATION
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