Account Manager

Amadeus Travel Sellers provides technology to connect 40k travel agencies globally to thousands of travel suppliers so they can shop book and service the travel reservations of millions of travelers every year.

This role will report to the VP of OTA Account Management the Account Manager is responsible for the overall commercial and contractual relationship with the customer(s). This person will act as the primary point of contact for managing one or multiple customer accounts and must coordinate closely the activities of the commercial team (including pre-sales and customer success management) and other teams involved in the customer relationship (product delivery support and revenue management).

The responsibilities include defining and implementing a business development and growth strategy for the assigned accounts identifying and prioritizing business opportunities facilitating sales and developing retention plans. This role will interact with the Customers management team Pre-Sales and Customer Success Management Product Marketing and Delivery Teams

In This Role Youll:

Strategic Sales Planning

• Build account development plan to drive the overall business

• Assign targets for sales volume and strategic objectives in major accounts

• Coordinate with Solutions experts and product specialists to create unique product packages

• Assist the services organization with scoping of upcoming opportunities

• Represent customers business strategy and stakeholders

• Set our short- mid- and long-term objectives for the relationship with the customer across engagement commercial solution adoption marketing etc.

Sales Motion

• Initiate acquisition/upsell/cross-sell opportunities by uncovering customer challenges / needs and articulating the value proposition to the customer

• Qualify leads with support and insights of the other members of the commercial team (pre-sales customer success management)

• Initiate and secure pre-sales engagement when applicable (solution / discovery workshops product demos).

• Prepare present negotiate and secure detailed commercial proposals

• Trigger the deal management process (incl. business case) and provide commercial input

• Lead Contract negotiation

• Maintain engagement with customers and internal teams post sale

Customer Relationship Management

• Lead the companys efforts to maintain and expand relationships with key decision makers in the assigned accounts

• Develop strong rapport with primary customer point of contacts and develop an extensive network of relationships across customer organization (up down and sideways)

• Orchestrate engagement governance and relationship mapping between customer and Amadeus

• Hold regular business reviews with customers to review performance share company updates market insights and align priorities and plans in coordination with customer success management for the customer success plan

• Identify and facilitate executive meetings workshops and joint marketing engagements with customers

Reporting and communication

• Provide group account performance and opportunity analysis to clients key decision makers frequently

• Actively partner with customer success management to drive adoption

• Actively share account information with the other stakeholders in Delivery Product Pre-sales and Customer Success teams

• Organize regular account team meetings to review account progress share insights / activities and align on priorities

• Drive the opportunity cycle in Sales Force (create/ update/close) and ensure accuracy of customer data

• Escalate customer issues to internal teams (incl. billing issues)

About the Ideal Candidate:

• Bachelors degree in business and/or equivalent work experience.

• At least 8 years of relevant experience in technology or travel industry with 5 years in a customer fronting role (such as project management sales customer success or business development) with management responsibility for multi-million-dollar revenues.

• Able to understand overall business cases and anticipate customer needs based on research valued expertise in client industry and discovery

• Highly adaptable and capable of evolving the business plan

• Able to capture customer feedback and satisfactions scores

• MS Office Salesforce experience

• Business fluency in English.

• Has extensive product portfolio knowledge

• Able to clearly articulate product value proposition to consumers

• Possesses strong conceptual thinking skills to develop customer specific use cases

• Possesses strong negotiation and planning skills clear communication commercial sense

• Able to manage challenging conversations

• Understanding of the economics of the IT business and experience in IT Sales

• Understanding of the airline and distribution industry and influencing factors affecting the strategic direction of the various players

• 2-3 years related experience and/or training or equivalent combination of education and experience in travel distribution industry

• 20-30% travel

What we can offer you:

• Get rewarded with competitive remuneration individual and company annual bonus vacation and holiday paid time off health insurances and other competitive benefits.

• Work from anywhere: flexibility with a hybrid working model

• Professional development to broaden yourknowledge and enhance your skillswith on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.

• Enter a diverse and inclusive workplace join one of the worlds top travel technology companies and take on a role that impacts millions of travelers around the globe.

Working at Amadeus you will find:

A critical mission and purpose - At Amadeus you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global from our people to our business which translates into our footprint processes and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus through on-the-job training formal learning activities and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages covering all essential components of a competitive reward offer including salary bonus equity and benefits.

A flexible working model - We want our employees to do their best work wherever and however it works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation creativity and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers partners and employees.

Application process:

The application process takes no longer than 10 minutes!

Create your candidate profile upload your Resume/CV and apply today!

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Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy childbirth or a related medical condition) ancestry national origin age genetic information military or veterans status sexual orientation gender expression perception or identity marital status mental or physical disability status or any other protected federal state or local status unrelated to performance of work involved.

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