Sr Manager, User Experience - Commerce
Sr Manager, User Experience - Commerce
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Job Description
At T-Mobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free year-round money coaches. Thats how were UNSTOPPABLE for our employees!
Job OverviewWe are looking for a Sr Manager of Product Design eCommerce who will manage a team of UX Designers to develop innovative and engaging digital products. The ideal candidate will be responsible for leading user-centered design activities and managing teams that do UX work related to eCommerce experiences across native app and web platforms. The Sr. Manager of Product Design will partner with business product and Marketing cross-functional teams to understand strategic initiatives goals and objectives to shape the scope and requirements and to champion the user needs.
Job Responsibilities:
Strategy:
- Contribute to the creation and evolution of design principles guidelines and patterns.
- Establish evolve and evangelize design strategy across the company.
- Communicate best practices for design and reasoning behind UX decisions to key stakeholders
User Experience:
- Provides constructive feedback on peer designs.
- Work across functional teams to understand business and feature requirements.
- Work with user researchers and stakeholders to understand user needs and requirements and business goals to inform impactful solutions.
- Collaborate with IT partner teams to understand the technical possibilities and constraints.
- Work with User Researchers and other Designers to maintain consistency across the digital ecosystem and solve cross-application design challenges.
- Demonstrate ability to work with highly technical teams and handle multiple projects in a fast-paced environment.
- Assess and optimize the performance of new and existing features by conducting/participating in usability testing and interpreting analytics data.
- Demonstrate a high level of accountability initiative flexibility and the ability to manage workload and achieve results.
- Drive high-impact user-centered solutions for eCommerce journeys including product discovery checkout and post-purchase experiences on native apps and the web
Relationship and People Management
- Oversee and manage a team of Product Designers.
- Collaborate with other team leads in continuously evolving team process to better serve the teams needs.
- Build credibility with stakeholders management peers direct reports and executives to drive cross-functional alignment.
- Provide feedback and direction to ensure intuitive and innovative solutions and drive consistency following established design principles guidelines and patterns.
- Educate the UX and product on the importance of following a user-centered design process.
- Effectively manage team to achieve results by providing appropriate direction timely developmental feedback and coaching and conducting performance reviews and conversations.
- Interview and hire qualified team members striving to improve T-Mobile bench strength and augmenting product or project teams with contract staff when required.
- Support team in creating training and career development plans and ensures assignments with increasing levels of responsibility are given to staff.
- Provide coaching and direction to the team that drives action and enables achievement of performance and operational goals.
Education and Work Experience:
- Bachelors degree in Computer Science or a related field
- 6 years of experience in user experience design
- 4 years of direct people management skills
- Knowledge of design and research process and strategy
- Previous experience in product technology or digital function highly preferred
- Strong experience in designing and delivering eCommerce solutions for native apps and web required
- Experience leading teams working with product or business teams from roadmapping through delivery
- Collaboration and cross-functional leadership
Knowledge Skills and Abilities:
- HTML (Required)
- CSS (Required)
- JavaScript (Required)
- Design (Required)
- Analytics (Required)
- Communication (Required)
- Presentations (Required)
Licenses and Certifications:
- At least 18 years of age
- Legally authorized to work in the United States
Travel:
Travel Required (Yes/No): Yes
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Base Pay Range: $137100 - $247400Corporate Bonus Target: 20%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.
At T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out.Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Required Experience:
Manager
Employment Type
Full-Time
