Parentline Counsellor
Parentline Counsellor
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Job Description
Working at Parentline is fast-paced dynamic and deeply meaningful. It requires adaptability strong communication skills and a commitment to supporting families in a virtual support environment. While there are challenges knowing youve made a difference in the safety and wellbeing of families is truly rewarding.
As a counsellor you will have the unique opportunity to develop a broad range of skills and develop your practice experience within a nationally recognised service working within a client centered and strengths based practice.
Kids do better when their parents feel supported. Parentline is here to support parents from 6am -12 midnight 7 days a week. Parentline offers free confidential phone and WebChat counselling and support for parents and carers of children in Queensland and the Northern Territory.
Kids Helpline Parentline child protection domestic and family violence support mental health support suicide prevention and employment are all services powered by yourtown.
Realise your potential at yourtown.
your opportunity
Key information about being a Parentline Counsellor:
You will be passionate driven professional and aligned with yourtown values & our mission!
Your practice will be reflective and invite insights and continuous development through operational and practice supervision frameworks
Our services are provided virtually so this is an important area for you to feel confident in learning new approaches and practices
Being open confident and agile in learning new systems or responding to technological change is important
Parentline operates from 6 am 12 midnight every day; this allows for part time or full time opportunities. This model does require Counsellors to be flexible to a variety of shifts in a roster across the full operational scope inclusive of weekends. Rosters are negotiated on commencement.
This intake of Counsellors will commence on 4 August 2025
Paid mandatory professional training (full time/ business hours) will be required across the period 4 August to 8 August 2025
applying to join our team
What is key to yourtown is that you genuinely want to make a difference in the lives of families and can demonstrate the following key criteria:
Relevant bachelor degree in Psychology Social Work Counselling Human Services
Minimum of 1 year counselling experience or other related experience in working with parents/families
Demonstrated understanding of social cognitive developmental and mental health issues confronting children young people and their families
Demonstrated high level of commitment to the principles of client centred practice empowerment and confidentiality
Demonstrated high level technological competence and ability to work in a virtual support environment across multiple digital systems to deliver counselling and crisis support interventions
Ability to be flexible and resilient across a shift work environment
your benefits
When you join yourtown you will be welcomed into a safe inclusive and diverse community and an established and reputable national organisation. We are a resilient resourceful and dedicated team who strive to make a difference and not accept the status quo.
Your employment experience will include:
salary sacrifice options to increase your take home pay
regular line supervision and support plus internal practice supervision
ability to negotiate flexible work hours and work arrangements
opportunities for internal and external professional development
free access to LinkedIn Learning including over 16000 learning modules
a genuine focus on employee health and wellbeing
yourWellness program includes free access to Calm & Centr Apps
access to free and confidential counselling sessions for you and members of your immediate family
access to discounted private health insurance banking and finance insurance and superannuation through our partner organisations
an environment that genuinely values diversity and cultural capability and is an equal opportunity employer
how to apply
If you believe in the power of young people and in yourself join team yourtown and have an amazing impact on the lives of young people their families neighbourhoods and the wider community in Australia.
To apply and for a full Position Description please visit: Marnie Elliot Talent Partner on
Role closes: 25 June 2025
yourtown has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all for all.
yourtown is committed to providing services that protect and keep children young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.
At yourtown everybody belongs. We welcome celebrate and support a diverse and inclusive workforce that represents the communities in which we work.
We warmly welcome and encourage applications from Aboriginal and Torres Strait Islander people and people who have worked with or have lived experience of disability.
Employment Type
Full-Time
