Service Operations Coordinator I
Service Operations Coordinator I
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
JOB TITLE: Service Operations Coordinator I
DEPARTMENT: US-Customer Operations-Global Service
REPORTS TO: Customer Operations Supervisor Commercial Excellence Americas
MAJOR FUNCTION
The Service Operations Coordinator I ensures a seamless customer experience by managing inquiries updates and service requests across multiple platforms including ServiceMax SAP and customer portals. This role focuses on timely and accurate communication efficient work order management and adherence to performance metrics such as inbound and outbound call handling. With a commitment to operational excellence the Service Operations Coordinator I actively seek opportunities to streamline processes and enhance productivity.
ESSENTIAL DUTIES & RESPONSIBILITIES
Customer Communication & Case Management
Review and respond to internal and external customer inquiries and follow-up queues.
Manage customer and service partner communications via phone and email using Talkdesk for inbound and outbound calls.
Work Order Management
Create and dispatch new service requests to direct field service teams and 3rd party service partners.
Update customer portals to ensure accurate and timely information aligns with customer expectations.
Queue Management & Processes
Monitor and manage ServiceMax queues ensuring timely updates and adherence to the standard follow-up procedures.
Ensure all cases and tasks are completed daily to maintain operational efficiency.
SKILLS & QUALIFICATIONS
Education
At least 1-2 years of customer service or service coordination experience in a fast-paced environment.
Experience with CRM platforms (e.g. Salesforce ServiceMax) is preferred.
Strong multitasking abilities and organizational skills to manage high volumes of communication and work orders.
Growth & Team Environment
This role offers opportunities to develop within the Service Operations team and gain valuable experience with global service operations.
Technical Skills
Proficiency in Microsoft Office Suite and business applications
Experience with SAP & CRM platforms.
Communications & Interpersonal Skills
Good written & verbal communication skills with the ability to interact effectively with customers service partners and internal teams.
Exceptional customer service abilities ensuring positive and professional interactions.
Organizational & Analytical Skills
Excellent organizational skills with keen attention to detail.
Ability to prioritize tasks manage multiple responsibilities and meet deadlines in a fast-paced environment.
Team & Adaptability Skills
Works well independently with minimal supervision as well as collaboratively within a team.
Comfortable in a dynamic environment and open to changes driven by process improvements.
Lets create a cleaner future together
Cleaning has emerged as a key contributor to health and safety sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box bringing your inspiring ideas to life sharing the results and learning from your setbacks. We believe that diversity is our greatest strength as we achieve the best results from a wide variety of views and approaches. At Nilfisk you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.
Are you ready to make a change fora cleaner future
Benefits
Nilfisk offers a competitive total compensation package. Benefits include Health Dental Vision Basic and Supplemental Life Critical Illness and Accident Insurance Flexible Spending Accounts Health Savings Account with Company Contribution 401K with Company Match Long and Short Term Disability Employee Assistance Program Legal Plan Parental Leave Paid Vacation and Sick Time Paid Volunteer Day Tuition Reimbursement Wellness Reimbursement Scholarship opportunities etc.
The estimated pay range indicates the expected annualized pay range for this position. It may not include potential bonus incentives such as annual bonus as well as sales and sales related incentives or overtime (on eligible positions). The actual pay offered may vary based on several factors including the applicants qualifications relevant experience unique skills education level certifications or licenses and the location from which they will work. The final pay determination will comply with state or local minimum wage laws applicable to the jobs location. We may ultimately pay more or less than the posted range. This range may be modified in the future.
Job applicant FAQ
Do you have questions regarding the recruitment process or alike Please visit ourFAQ for job applicants.
Talent Acquisition Process
Nilfisk does not charge any fee at any stage of the recruitment process. We do not request payment or fees from candidates for any employment-related purpose. If you encounter any such activity please report it immediately on the Nilfisk Whistleblower website.
Nilfisk is an Equal Opportunity employer. We consider all qualified applicants without regard to race religion sex national origin age sexual orientation gender identity disability or veteran status among other factors.
Required Experience:
IC
Employment Type
Full-Time
