Guest Services Associate (Part-time)

Position Summary: As the first person that KEXP guests will encounter the Guest Services Associate is responsible for excellent front office reception and other guest-related duties. This individual knowledgeably represents KEXP providing a friendly exemplary experience for everyone contacting and visiting KEXP. This is a part-time fill in position.

Essential duties include but are not limited to:

• Provides guest relations services including front desk/reception ensuring guests of all types feel welcomed and part of the KEXP community during their visit.
  
• Welcomes visitors by greeting them in person or on the telephone; answers or refers inquiries and directs visitors notifying appropriate staff of visitor arrival; vets incoming calls for relevance before forwarding.
  
• Maintains security by following procedures including monitoring logbook issuing visitor badges and interacting with security personnel.
  
• Reviews general voice mail and ensures messages are recorded accurately and completely and are routed to appropriate parties.
  
• Maintains a tidy and clutter free reception area; monitors supplies in reception area and replenishes stock as needed.
  
• Maintains a safe reception area. Serves as a safety point person by identifying potential situations in the public space engaging in safety protocols as needed and providing guests with clear and timely information and instructions in the event of an emergency.
  
• Coordinates mail flow in and out of office; signs for packages and collects and distributes parcels and other mail.
  
• Collaborates with the Community Engagement team to support in-studio performances and other events at KEXP; works with in-studio hospitality volunteers and follows established procedures for in-studios and tours.
  
• Collects and records data and metrics of guests and attendance as directed.
  
• Provides clerical support to the Administrative team as needed.

Organizational Responsibilities:

• Maintains thorough understanding of KEXP organizational policies including employee handbook procedures expense reporting and payroll submission; follows policies and leads by example.
• Actively participates in our culture of philanthropy which honors the important role our donors volunteers business and community partners play in the life of KEXP. Collaborates across teams and departments to steward donors on behalf of KEXP and actively seeks opportunities to integrate philanthropy into their role within KEXP operations programs and projects.

Supervision Received: Position reports to Director of Facility Operations & Guest Services.

Supervision Exercised: Guest Services volunteers.

Education & Experience: High School diploma and one or more years of related professional experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.

Position Qualifications:

• Excellent interpersonal communication and customer service skills including:
  • ability to work effectively with people of diverse backgrounds and promote a positive working environment spirit of cooperation and positive reactions to change and conflict resolution.
  • experience incorporating the perspectives of multiple communities including communities of color in the consideration of impacts and outcomes of a decision-making process or situation.
  • experience building community on behalf of an organization especially in brief one-on-one interactions.
  • ability to calmly manage potentially difficult customer situations.
  • ability to maintain a guest-friendly demeanor especially while working in a fast-paced environment of constant demands and frequent interruptions.
• Proven record of consistent attendance and punctuality.
• Strong self-motivation and independence in carrying out responsibilities organizing and prioritizing multiple tasks and meeting deadlines
• Ability to take initiative and use independent judgment within established policy and procedural guidelines.
• Outstanding attention to detail.
• Commitment to maintaining confidentiality.
• Demonstrated knowledge of Microsoft Office especially Outlook Calendar and Mail.
• Demonstrated knowledge of standard office machines.
• Commitment to advancing justice and equity in the arts with a passion for community building.
• Ability to embody the community-oriented spirit of KEXP to both internal and external constituents.
• An understanding of how bias impacts under-invited communities through lived experience and/or training and education and a commitment to welcoming all guests to KEXPs public space.
• Deep knowledge appreciation for and understanding of KEXP programming and mission.

Physical Requirements: Long periods of being in a stationary position; operating a computer and other office equipment; occasional moving to/from various work areas frequently communicating by phone and email; frequently remaining in a stationary position during meetings discerning meeting content expressing oneself and exchanging accurate information; occasionally moving to/from off-site meeting and/or event locations; occasionally moves supplies and/or equipment weighing up to 50 pounds.

Working Conditions: Primary location in typical business office environment with meetings and event attendance on-site.

Compensation & Benefits: This is a variable-hour fill in position offering up to 15 hours per week at $25.00 per hour.

KEXP is committed to creating a diverse inclusive and empowering workplace. We believe that having staff interns and volunteers with diverse backgrounds enables KEXP to better meet our mission and serve music-loving communities around the world. We recognize that opportunities in radio and other creative industries have historically excluded and continue to disproportionately exclude Black and Indigenous people people of color people from working class backgrounds people with disabilities and LGBTQ people. We strongly encourage all interested individuals including retirees and veterans to apply.

To apply please submit your resume a cover letter and answer the screener questions. If you experience technical difficulties with your application please email for assistance.

Position closes June 30 2025.