PL - Zone After-Sales Manager
PL - Zone After-Sales Manager
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Job Description
Main responsibilities:
Drive and support dealer partners service network management with service preparation monitoring and managing the aftersales business plan and steering the dealer partners continuous service level improvement.
Planning and organizing regular dealer visits meetings workshops and other activities with regional partners.
Be responsible for the after-sales projects development execution and assessment.
Ensures the localization and implementation of the BYD aftersales policies and standards in the network to ensure the set-up of a strong BYD service network. Secure the quality of the service network by timely training tooling and other supportive materials and programs.
Owns and continuously improves all authorized service centers KPIs creates implements and ensures regular ad hoc performance reporting.
Ensure implementation of customer-centric approach and unique BYD customer experience at dealer partners. Regional customer satisfaction (NPS from service) collects and analyzes service/ maintenance data assists partners to resolve customer complaints and negative feedback in time.
Support and monitor partners CX process improvement
As an expert in after-sales support and communicate with technical support quality and warranty team with critical issue handling quality investigation and training arrangement.
Coordinate the spare parts deliveries in close cooperation with the parts supply chain team and steering parts service level improvement.
Working with dealer partners to achieve monthly quarterly and annual after sales objectives and KPIs.
Travels across the region as needed to support day to day after sales business and ensure close relationship with dealer partners.
Any other reasonable duties requested by line manager.
Essential Criteria & Experience:
Willing to travel on a frequent basis within the region
Higher education or Bachelors degree
5 years of experience in a similar role in automotive within importer or OEM.
Organized with communication skills
Self-learning the ability to discover and solve problems.
Excellent written and verbal communication skills in Polish and English is a must Chinese is a plus
High-level attention to details time management and accuracy. Proficient PowerPoint and presentation skills.
Must hold a valid driver license
Please submit your CV in English
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
Employment Type
Full Time
