About the Company:
Our client is a dynamic and expanding IT service company offering fully managed Voice IT and Cloud solutions to small and mid-sized businesses. They pride themselves on delivering cutting-edge technology solutions and outstanding customer support. To continue this mission they are currently looking for a skilled and motivated Team Lead Network & Voice Engineer to join their team.
Key Responsibilities:
- Lead and manage a team of 3 engineers ensuring high-quality support and service delivery.
- Build configure troubleshoot and maintain network infrastructure including routers switches firewalls access points and cabling.
- Support and maintain Natural Networks Cloud Services Fiber Internet connections SIP/VoIP systems.
- Provide both remote and on-site technical support for clients primarily within San Diego County.
- Ensure compliance with service level agreements (SLAs).
- Create update and document technical procedures and best practices.
- Collaborate with internal departments to deliver seamless and proactive client support.
- Manage multiple projects and prioritize tasks effectively in a fast-paced environment.
Requirements:
- Minimum 5 years of hands-on experience with Cisco IOS firewalls and Internet connectivity troubleshooting.
- At least 4 years of experience configuring and supporting VoIP phone systems.
- Proven project management skills.
- Strong multitasking problem-solving and organizational abilities.
- Proficiency in the following areas:
- Switching routing and VLAN configuration
- TCP/IP subnetting DHCP DNS
- SIP/VoIP systems
- Firewalls and VPN setup
- Troubleshooting Internet and network issues
Whats Offered:
- Competitive compensation package
- Unique collaborative work environment
- Opportunities for growth and advancement
- Travel within and occasionally outside of San Diego County
- Immediate hiring with prompt interview scheduling
Ready to lead a team and shape the future of network and voice solutions
Apply now and become part of an innovative company making a real impact in the IT industry.