Enterprise Customer Success Manager
Enterprise Customer Success Manager
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Job Description
This is a remote position.
Burai is on a mission to redefine how teams manage work documents and collaboration through powerful AI. They are a stealth-mode B2B SaaS company backed by early customer engagement and a bold vision. Burai specializes in enhancing customer engagement and fostering innovation across various businesses. At its core Burai offers a cloud-based SaaS Platform tailored for enterprises including SMBs navigating complex technical environments. Their groundbreaking Burai Document Lifecycle Management solution optimizes operations boosts productivity and facilitates seamless collaboration from inception to archiving. Integrated with Microsoft 365 this platform addresses critical business challenges ensuring efficiency and effectiveness.
Named after the Croatian word for the wind that comes off the sea Burai signifies momentum and clarity embodying a vision to transform organizational workflows globally.
As Burais Enterprise Customer Success Manager youll pioneer customer engagement strategies beginning with SMBs and mid-market clients and scaling to lead large enterprise accounts a pivotal role in shaping Burais future as a leader in collaborative technology.
- Reporting to CRO
- Own and expand strategic customer relationships ensuring alignment with pre-sales ROI expectations
- Proactively engage with key accounts to position Burai as a trusted partner in achieving their evolving business goals
- Champion a customer-first mindset to consistently deliver exceptional satisfaction and long-term value
- Drive cross-functional collaboration across Sales Marketing and Product to ensure customer insights shape future go-to-market and product strategies
- Define what Customer Success looks like at Burai this is a high-impact foundational role with long-term growth into leadership
- Own the full post-sale journey for Burai s early SMB to mid-market customers to grow into true enterprise accounts
- Lead implementation and onboarding ensuring fast time-to-value and seamless adoption
- Set up scalable repeatable customer success processes from the ground up playbooks touchpoints support workflows and retention strategies
- Engage with beta customers contribute to product iteration and inform on technology integration strategies
Requirements
- 2 years in a SaaS B2B Customer Success or Account Manager role
- Experience in onboarding large enterprise SaaS customers to ensure quick time-to-productivity metrics and strong utilization
- Strong at identifying cross-sell opportunities and/or referral opportunities
- A builder s mindset: You ve helped shape CS frameworks tool stacks and internal workflows from scratch
- Exposure to AI-powered tools or products is a strong asset
- Naturally collaborative you can influence cross-functional teams without formal authority and keep everyone aligned
- Excited by the opportunity to work on the ground floor of a stealth startup where your fingerprints will be all over their success story
- Strong at managing customer escalations to ensure issues are resolved quickly and effectively
- An analytical mindset and project management skills are a must
Benefits
- A meaningful opportunity to join early and shape what CS looks like in a product-led tech-forward company
- Competitive salary stock options
- A remote-first organization
- High ownership and influence from day one
- Be part of a team that values creativity collaboration and continuous growth
Employment Type
Full Time
