Talent Engagement Specialist (TES)- Omaha/$19 an hour
Talent Engagement Specialist (TES)- Omaha/$19 an hour
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Job Description
The Talent Engagement Specialist ensures smooth client experience communication and information by assisting with front desk operations answering client case management questions and completing case management appointments as part of the coverage team. This position is a blend of case management and front desk support to bridge communication for clients when ongoing case managers are unavailable. The role will conduct client follow-ups support clients in the career center and assist with case management engagement initiatives. This includes tracking customer engagement performing administrative tasks coordinating communication with case managers and providing coverage support for case management. The specialist plays a vital role in fostering client engagement and supporting programmatic goals.
Greet clients and manage activity flow within the Career Center.
Support front desk operations by directing inquiries understanding case management policies to answer questions managing customer flow and scheduling client appointments.
Conduct client follow-up via phone text and email within 24 hours of initial contact to ensure engagement and resolve inquiries.
Assist the Case Manager Team by providing consistent and comprehensive case management including answering client case questions and providing coverage for case management appointments.
Document all client contacts and activities in case notes and ensure that follow up communication is provided to assigned case managers.
Work collaboratively with job search facilitator team to provide support and one on one assistance to clients utilizing job search tools and technology in the career center.
Assist with data gathering for reports using computer systems printed reports or other available resources.
Uphold a friendly professional and welcoming environment for all customers and stakeholders.
Perform other duties assigned based on programmatic needs.
Qualifications :
Qualifications
- Ability to maintain flexibility as needs of contract or contractor require
- A working knowledge of MS Office
- Two years of experience in career advisement and development case management customer service or similar role assisting individuals
- Ability to prioritize tasks and document visits and contacts
- Demonstrated telephone computer and strong written and verbal communication skills
-Type a minimum of 35 WPM
- Strong leadership skills with a demonstrated ability to thrive in environments with multiple stakeholders frequent change and diverse objectives
- Professional understanding of a vast array of occupations and career paths
- Associate degree from an accredited college or university in education social services human services and/or communications preferred and/or 2 yrs relevant experience in human service people helping customer service-related fields
Prefer:
- Bachelors degree from an accredited college or university in education social services communications and/or 2 yrs relevant experience in human service people helping customer service-related fields
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team Equus puts the industrys best practices to work by focusing on the development design and delivery of demand-driven workforce solutions.
When you join Equus you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color gender age pregnancy sexual orientation gender identity ancestry religion national origin veteran status physical or mental disability or reprisal or any other characteristic protected under state federal or local law.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
