Interview Host - Multilingual (Remote)

Business Unit Mission:

M3 is managing thousands of online interviews in a year and has developed QualStage in response to increasing market demands for remote qualitative research approaches. This solution is easy-to-use secure and replicated our high-quality in-person research experiences.  We also support our clients with other platforms as well.

As the business continues to grow we are looking for a Qualitative Interview Host to assist the Market Research Project Management team with the day-to-day call management of market research studies to ensure assigned projects successfully complete on time while meeting and exceeding client expectations.

Essential Duties and Responsibilities:

Including but not limited to the following:

• Be a point of contact for technical platform issues for both internal and external users
• Assess technical support level of user to provide appropriate support in a timely manner
• Prepare respondents in advance to join their scheduled interviews on time
• Facilitate start of scheduled interviews and provide troubleshooting support as needed
• Support moderator and interpreter trainings prior to the start of the project
• Triage and communicate issues to the QualStage Product Owner and Engineering team
• Document technical issues and resolutions to support customers and improve internal processes
• Stay up-to-date on product features and enhancements and be able to provide internal technical guidance as needed

Qualifications :

Education and Training Required:

• Bachelors degree or equivalent work experience preferred.
• Multilingual in at least one of the following languages: Japanese Madarin Fookien Korean Polish and English 

Minimum Experience: 

• Experience supporting customers with Qualitative online platforms preferred
• Strong working knowledge of Windows and Apple operating systems and product suites; internet browsers including Safari Microsoft Edge Chrome and Firefox as well as Apple and Android mobile devices.
• Previous experience in customer service or call centre experience is a plus.

Knowledge Skill Ability:

• Must have the ability to work in a team environment.
• Exceptional written and verbal communication skills.
• Excellent interpersonal skills and a demonstrated ability to interact with all levels within the organization.
• Able to communicate technical steps in a friendly and simplistic manner - both verbal and written
• Well-developed analytical and problem-solving skills; the ability to quickly solve problems as they present as well as proactively identify and resolve potential issues.
• A self-motivated individual with exceptional time management organizational skills and self-discipline.

Additional Information :

Rate: $10 - $12 USD per hour

Local business hours per project needs

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Remote Work :

Yes

Employment Type :

Full-time