Manager, HR Operations - Global Service Delivery (People Team)
Manager, HR Operations - Global Service Delivery (People Team)
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Job Description
Your Career
We are seeking a highly motivated and experienced Manager to lead our HR Operations team in delivering exceptional service through our global shared services model. This role will be instrumental in driving operational excellence process improvement and technology adoption to enhance the employee experience.
Your Impact:
Employee Centric - Services Culture Orientation:
- Elevating the employee experience: We champion a positive and productive work environment by transforming routine tasks into opportunities for meaningful interaction and collaboration.
- Proactive problem-solving: Dont just answer questionsanticipate employee needs and proactively offer solutions.
- Personalized support: Treat employees as individuals understanding their unique situations and tailoring interactions accordingly.
Delivering a positive service experience: We foster a culture of open communication where employees feel connected heard and empowered to seek the support they need.Strategic Leadership:
- Provide input and thought leadership to the comprehensive global HR Operations model aligned with the overall HR and business objectives.
- Provide strategic direction and oversight for all aspects of HR Operations including service delivery process optimization technology capabilities and vendor management.
- Establish and monitor key performance indicators (KPIs) to measure service delivery operational effectiveness and identify areas for continuous improvement.Team Management & Development:
- Lead mentor and develop a high-performing team of 5 HR professionals initially with growth potential to 10 team members providing service delivery for a specific set of global services fostering a culture of collaboration accountability and operational excellence.
- Provide clear direction and continuous feedback set performance expectations and conduct regular performance reviews to ensure individual and team success.Service Delivery & Process Improvement:
- Oversee day to day the delivery of high-quality and efficient HR services across various areas such as: employee data management auditing and compliance front line cyclical program support and general support inquiries to name a few.
- Continuously evaluate and optimize HR processes to streamline operations reduce costs and enhance the employee and manager experience.
- Implement automation and self-service solutions to improve efficiency and data accuracy.Technology & Innovation:
- Stay abreast of emerging HR technology trends and best practices to identify opportunities for innovation and process improvement
- Lead the change and adoption of new HR technologies including HRIS systems payroll systems and other relevant platforms.
- Ensure data integrity and security across all HR systems and platforms.Stakeholder Management:
- Build strong relationships with key stakeholders across the organization including Global People Operations Ecosystem People Business Partners IT Finance and Legal.
- Partnering for Success: We work closely with internal and external stakeholders to deliver seamless services and achieve outcomes that exceed our service owners expectations.
Qualifications :
Your Experience:
- Bachelors degree in Human Resources Management Business Administration or a related field. Masters degree preferred.
- 8 years of progressive experience in HR Operations Shared Services or a similar role with at least 4 years in a leadership capacity.
- Global mindset including experience managing a matrixed organization with global delivery model supporting multiple regions and time zones
- Strong understanding of HR processes policies and best practices.
- Experience with HR technology implementation and optimization including HRIS platforms (Workday preferred) Service Management platforms (Service Now preferred) payroll systems and other relevant platforms.
- Exceptional leadership skills superior communication and team building capabilities and stakeholder management skills.
- Strong analytical problem-solving and decision-making abilities.
- Ability to work independently and as part of a team in a fast-paced dynamic environment.
Additional Information :
The Team
Our People team works throughout the organization to enable ... you guessed it: people. Were one team driven to one mission statement. Each piece matters and within the People team you are focused on enabling our teams to resolve the worlds most challenging cybersecurity threats. You will be part of a growing passionate and dynamic team with an opportunity to work on challenging and exciting projects centered on what we believe is one of the most significant mission statements in the world.
Our Commitment
Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
