Senior Registration Platform Team Leader

Reports to:
Head of Customer Experience

We are seeking an experienced and strategic Senior Registration Platform Team Leader to lead and elevate our registration operations spearhead innovation initiatives and manage the team responsible for our third-party registration platform Visit by GES. The successful candidate will be a visionary leader with proven expertise who can transform our registration capabilities while mentoring team members and driving continuous improvement across our global portfolio.

As a senior member of our team you will be instrumental in expanding our registration offering which currently services 10 B2B events and hundreds of thousands of customers each year. You will develop strategic partnerships with show teams across the organization establish best practices and implement innovative solutions that enhance the customer journey. Your expertise will be crucial in elevating our registration platform capabilities to support Tahalufs ambitious growth trajectory.

The Role

You will lead the registration department that facilitates registration for all events within the Tahaluf portfolio of events with the mission to deliver an exceptional registration experience to all colleagues and customers. This senior position offers the opportunity to drive strategic initiatives implement transformative changes and significantly impact the business through registration excellence.

Job Summary/Responsibilities

Strategic Leadership

• Develop and implement the strategic vision for registration platform operations across all Tahaluf events
• Lead the registration team providing mentorship guidance and professional development opportunities
• Establish and maintain relationships with key stakeholders including senior management show directors and technology partners
• Drive continuous improvement initiatives to enhance registration processes customer experience and operational efficiency

Technical Expertise & Innovation

• Serve as the principal subject matter expert on the Visit by GES platform leading complex implementations and solving critical technical challenges
• Architect advanced registration solutions for high-profile large-scale events with complex requirements
• Identify and implement innovative registration technologies (or workflows) and integrations that enhance customer experience and operational efficiency
• Lead platform optimization initiatives to improve performance scalability and reliability
• Develop comprehensive technical documentation training materials and best practice guidelines (including but not limited to departmental processes and procedures)

Project Management & Operations

• Partner with the allocated show team on end-to-end registration set up from requirement gathering to event configuration and testing ensuring all preparation is done in a timely manner adhering to strict deadlines
• Oversee end-to-end registration setup for multiple concurrent events ensuring flawless execution and adherence to timelines
• Manage resource allocation and prioritization across the registration department to optimize efficiency
• Design and implement standardized processes and quality control measures to ensure consistency across all events
• Lead post-event analysis including comprehensive data analysis performance metrics and strategic recommendations
• Develop and monitor KPIs to measure registration performance and identify opportunities for improvement
• Develop and maintain streamlined processes for managing internal requests with the aim of enhancing customer journey

Cross-Functional Collaboration

• Partner with senior stakeholders across the organization to align registration strategies with broader business objectives
• Collaborate with marketing sales and customer experience teams to ensure seamless integration of registration with other customer touchpoints
• Represent the registration function in cross-departmental strategic planning sessions
• Provide expert consultation to show teams on registration best practices and innovative solutions

Qualifications :

Who are you

• A strategic thinker with 5 years of experience in registration platform management preferably in the events industry
• An exceptional leader with demonstrated ability to build develop and motivate high-performing teams
• A technical expert with deep understanding of registration platforms data management and system integrations
• A master communicator able to influence at all levels of the organization and across global teams
• A meticulous professional with unwavering attention to detail especially when implementing and testing complex configurations
• A proactive problem-solver who anticipates challenges and implements preventative measures
• An innovative thinker who continuously seeks opportunities to enhance processes and customer experiences
• A resilient performer who thrives under pressure and can manage multiple high-priority projects simultaneously
• Fluent in English (oral and written); additional languages highly desirable
• Proficient with advanced technology systems including MS Office Smartsheet CRM systems airtable and data analysis tools
• Experienced in managing vendor relationships and negotiating service level agreements
• Willing to travel to support Tahaluf events as required (regional and international where applicable)

Essential Technical Skills

• Advanced knowledge of registration platforms preferably Visit by GES
• Experience with API integrations and data management
• Proficiency in HTML CSS and basic scripting languages
• Understanding of data security and privacy regulations
• Experience with workflow automation and process optimization
• Experience with drafting maintaining and enhancing departmental processes and procedures

Desirable Qualifications

• Bachelors degree in Event Management Information Technology Business Administration or related field
• Professional certifications in project management or relevant technical areas
• 7 years of experience in the events industry with focus on registration or customer experience
• Experience managing large-scale data operations and analytics
• Knowledge of multiple registration platforms and comparative advantages

Additional Information :

The opportunity to work at Tahaluf working with a high-caliber cross-functional team of experienced professionals while taking a leadership role in shaping the future of our registration capabilities.

What you will get

• Medical Insurance for individual and family
• Annual leave 25 days 
• School fees contribution 40000 SAR per child per year up to a max of three children  
• Wellbeing Benefits  
• Remote working on Sundays  
• Working anywhere 1 month every year
• Family visa costs* (up to a max of three children) 
• Individual annual flight allowance* (Expat only) 

International Relocation Package*: 

• Paid flight to Riyadh (for you and your dependents) 
• 60 days accommodation or suitable serviced apartment from your arrival date. Alternatively if you already have accommodation in Riyadh and do not require a hotel or serviced apartment then we provide a one-off payment of SAR 5000 
• SAR 2500 towards shipping goods/excess baggage costs on production of receipts/invoices 

 Local Relocation Package*:  

• Paid flight to Riyadh (for you and your dependents) 
• 30 days accommodation or suitable serviced apartment from your arrival date. Alternatively if you already have accommodation in Riyadh and do not require a hotel or serviced apartment then we provide a one-off payment of SAR 5000 
• SAR 2500 towards shipping goods/excess baggage costs on production of receipts/invoices 

*If eligible 

We work hard to make sure life at Tahaluf is rewarding supportive and enjoyable for everyone. Were not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up join in and help make things happen. We dont just accept difference we celebrate it.  We welcome applicants from all backgrounds and circumstances and base hiring decisions on relevant qualifications and merit.  We are proud to provide a disability-friendly environment. If you require any support or adjustments to participate in our interview or selection processes please let us know. 

Remote Work :

No

Employment Type :

Full-time