Product Analyst, Payments team, 100%-remote friendly within Spain)

About the Role

As a Product Analyst at Docplanner you will play a key role in generating insights that drive product decision-making and help our product teams achieve their goals through the smart use of data.

In this position you will take full ownership of your teams key metrics and collaborate closely with a variety of stakeholders to generate and test hypotheses. Youll work alongside a passionate team of product analysts researchers product managers developers and designers to identify new opportunities for collaboration and continuous product improvement.

The ideal candidate has prior experience in a similar role and feels confident operating within a complex fast-paced product organization ideally in the SaaS industry.

Current Opportunity

Right now were looking for a Product Analyst to join our Payments team where we are redefining how payments work in healthcare offering you the chance to solve real-world complex challenges at an impressive scale.
Youll contribute to transforming the payment experience for millions of patients and doctors. From booking appointments to creating a seamless post-visit checkout youll help build flexible intuitive tools that make healthcare payments frictionless.

Key responsibilities include:

• Create and maintain dashboards analyses and forecasts related to our teams main metrics. You own part of the business reporting for this domain.

• Work with higher management business stakeholders and researchers to create and validate hypotheses from both a qualitative and quantitative perspective.

• Manipulate and transform large data sets to bring new insights and perform root-cause analysis.

• Effectively communicate and present findings insights and recommendations to various stakeholders and a wider audience.

• Strategy: Help shape our product strategy with data-driven insights defining our main metrics and customer journeys. 

• Work closely with Data Engineering to maintain and improve data sources used in some of our main dashboards.

• Ensure the visibility of customer interactions by defining specs for software instrumentation and provide access to enable your stakeholders to take decisions based on product usage and interactions.

• Analyze funnels and Conversion rates and validate hypotheses by taking the lead on experiments and A/B Tests.

Qualifications :

Who are you

• You are curious by nature and you love to ask and answer questions and dig into data.

• You like to describe the world with number systems.

• You have an excellent understanding of statistics.

• You enjoy constant learning and high autonomy.

• You enjoy being part of a diverse analytics team.

• You are familiar with complex Product organizations in the SaaS market.

What skills and experiences do we want you to have

• 3 years of relevant experience in analytics working with business KPIs and metrics of which 2 years working closely with product managers and user research teams (Bonus: Experience in working on financial products).

• You are familiar with the tools that we use:

  • Fluency in SQL (essential)

  • Data visualization tools such as Tableau PowerBI or similar (essential)

  • Familiar with event-tracking tools such as Google Analytics Amplitude or similar (essential)

  • Familiar with Python and its ecosystem of Data Science libraries

  • Experience working with data warehouses (Redshift Bigquery etc.)

• Great communication skills and stakeholder management. You are able to communicate your data insights in a clear and concise manner.

• Fluent in manipulating transforming and reshaping data preferably from multiple data sources.

• Doing root-cause analysis applying statistical concepts like regressions and proving correlations and causation.

• Contributing to data warehouses creating aggregated data sets general understanding of data pipelines and flows.

• Experience running A/B Tests and interpreting the results

Which skills are bonus points

• Git and version control we use GitHub.

• Experience with building data pipelines with Airflow and defining data models with DBT

• Having worked with scikit-learn pytorch and other AI/ML Python frameworks.

• Experience in leading experimentation and AB testing initiatives.

Additional Information :

Lets talk money

• A salary adequate to your experience and skills. 

• Flexible remuneration and benefits system via Flexoh which includes: restaurant card transportation card kindergarten and training tax savings;

• Share options plan after 6 months of working with us.

True flexibility and work-life balance

• Remote or hybrid work model with our hub in Barcelona;

• Flexible working hours (fully flexible as in most cases you only have to be on a couple of meetings weekly);

• Summer intensive schedule during July and August (work 7 hours finish earlier);

• 23 paid holidays with exchangeable local bank holidays;

• Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate).

Health comes first 

• Private healthcare plan with Adeslas for you and subsidized for your family (medical and dental);

• Access to hundreds of gyms for a fee in partnership for you and your family with Wellhub;

• Access to iFeel a technological platform for mental wellness offering online psychological support and counseling. 

Keep growing with us

• Free English and Spanish classes.

We promote and embrace equal opportunities in our hiring process and also every day at work. When you apply for our roles you receive equal treatment regardless of age disabilities gender reassignment marital or civil partner status pregnancy or parental status race colour nationality ethnic or national origin religion or belief sex sexual orientation or any other dimension of human difference.  If you require additional support in your recruitment process we kindly encourage you to let us know. Behind those words youre reading theres a person (hi!) who already helped a candidate by adapting the interviews and now were lucky to have this person with us. So even if youve never asked for it before may this serve as a sign that now you can do so. We can only truly be equal if we adapt to each other.

We believe all humans in all their beautiful diversity should have equal rights dignity and respect. Period. Mariusz Gralewski  CEO