Sr. Staff Quantitative UX Researcher
Sr. Staff Quantitative UX Researcher
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Salary Not Disclosed
1 Vacancy
Job Description
What you get to do in this role:
Represent and identify highly complex customer problems across the product and lead the design lifecycle from discovery through design validation and customer adoption
Apply and adapt appropriate research techniques and methods for specific project needs
Engage with customers to understand their unique needs for our products defining and synthesizing user types and use cases
Partner with Product Managers and Designers to provide highly informed strategic recommendations that influences decision making
Validate feature and design direction through participatory design early concept testing formative and summative usability testing
Provide direction vision and leadership for large collaborative efforts
Communicate and educate partners on findings through artifacts such as specific user segments persona frameworks jobs to be done user journeys task analyses etc
Provide mentorship to other members of the team and champion the discipline across the organization
Qualifications :
Basic Qualifications (The must have):
BA/BS degree or higher in the Human-Computer Interaction Human Factors Psychology Cognitive Science Human Factors Anthropology Human-Computer Interaction Design or equivalent combination of education and experience
Experience developing deploying and analyzing large N surveys
Advanced statistical knowledge (Max diff regression small N analysis ANOVA etc)
Strong leadership and strategic mindset to drive projects end to end
Experience in applying customer-centered research techniques to product definition and designs
Experience defining planning and executing research studies including outlining objectives goals and timelines. This includes developing sample plans and determining the best data collection approach using quantitative and/or qualitative methods
A portfolio of work representing research that influenced great insights or experiences. This includes examples of research goals research methodologies used the process followed your involvement and role data visualizations and crisply articulated insights from the research
Preferred Qualifications (The nice to have):
10 years of work experience applying and conducting customer-centered research Advanced degree is a bonus
Experience developing insightful probing questions that resonate with both highly technical individuals through business minded end-users using enterprise software
In depth knowledge of user interface design usability evaluation techniques task analysis and experimental design
Experience with the creation and execution of online surveys as well as rich qualitative research techniques
Expert presentation skills to visualize technically complex topics and make them easy to understand with customers as well as product management and design stakeholders
Expert comprehension of personas product and technical capabilities
#UXR
For positions in this location we offer a base pay of $155600 - $272400 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
