Back Office Team Lead with English
Back Office Team Lead with English
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Job Description
As a Team Manager you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:
- Establish and maintain communication with clients and/or team members; understand their needs resolve issues and meet expectations
- Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
- Identify the training needs that will equip the staff with fundamental skills and knowledge
- Have a thorough understanding of the various system tools and operational procedures utilized within the program
- Collaborate with stakeholders on a regular basis for changes on promotions and updates
- Conduct all defined and required process compliance and adherence to all team members partners and third-party providers
Qualifications :
Our most successful candidates will have:
- Fluency in verbal and written English
- Ability to interpret understand and respond to employee needs
- Strong people management skills ability to clearly communicate goals to motivate coach and develop all team member
- Attention to detail and process adherence
- Demonstrated ability to communicate present and influence credibly and effectively at all levels of the organization
- Excellent organizational skills
- Excellent working knowledge of MS Office applications
Additional Information :
- Additional health and life insurance coverage
- Generous annual leave
- Food vouchers and paid breaks
- Competitive salary and clear career progression
- World-class on-the-job training
- Perfomrance Based Bonus
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
