Transport Solutions Assistant

Key Responsibilities

1. To support the delivery of a wide range of specialised transport including specialist home to school transport Youth offending CFCS Adult Social Care and Respite short breaks providing solutions for internal and external clients.

2. To monitor contract performance including site visits and to investigate issues reported by service users or clients.

3. To ensure that National and County Council safeguarding and child protection measures are followed.

4. To be responsible for the procurement and evaluation of best value ad-hoc transport for client departments.

5. To be responsible for the evaluation of Direct Travel Assistance Payments (DTAP) to parents and carers

6. To review and analyse contract performance and practice against agreed specification or service level agreements and to assist in service reviews and wider opportunities for efficiency savings including site visits across the County

7. To identify savings where ad hoc contracts may be converted to longer term contracts generating savings through efficient procurement 8. To be responsible for ensuring all service users have a certified Transport Care Plan where required through liaison with care professionals and schools

9. Assess service development opportunities in conjunction with colleagues clients members of the public and other stakeholders

10. Using bespoke software systems to maintain accurate financial and client information and to create reports as required.

11. To verify payments to suppliers and clients and to monitor revenue returns where appropriate.

12. To support the Transport Officers in delivering the service priorities and to deputise for the Officers when required.

13. To deal directly with clients and suppliers with a high level of customer care

Key Accountabilities

1. Transport requests are actioned within appropriate timescales.

2. Ensuring that all service users are treated in accordance with the Customer Care Policy

3. All contracts operate in accordance with service specifications and issues or disputes are resolved.

4. All transport is provided in a safe manner offering protection and security to vulnerable users.

5. Transport solutions are delivered within the allocated budget.

6. Parents are offered an alternative to direct transport which meets their requirements and best value for the Authority

7. Contracts and services are delivered properly and opportunities for efficiency savings are identified and implemented meeting all budget requirements

8. Service efficiencies are properly investigated and communicated to all stakeholders ensuring practical and deliverable solutions are found.

9. Contract costs are managed in an efficient manner.

10. All service users are transported in a safe and professional manner which meets their medical or physical needs.

11. Client departments and commissioning officers have accurate and timely budget information.

12. Suppliers and clients receive prompt payment and revenue streams are recorded efficiently.

13. The Transport Solutions team provides a high quality and reliable service to all clients and customers meeting service level agreement standards

14. All clients are satisfied with the service provided

Person Specification

Education and Knowledge

1. NVQ level 2 in business management or equivalent.

2. Understanding and experience of customer focused delivery.

3. Understanding of specialist transport services in particular for those with learning or physical difficulties.

4. Understanding of the County Councils home to school transport policies. Knowledge and understanding of Safeguarding and child protection issues.

5. Ability to collect analyse and interpret data.

6. Geographical knowledge of Nottinghamshire and surrounding areas.

7. Knowledge of the Councils role in providing transport services.

8. The ability to respond sensitively to customers where there may be emotional concerns or conflict

Experience

1. Experience of verbal and written communication with customers partners and team members.

2. Experience of a transport related environment including the understanding of timetables schedules and vehicle workings is desirable.

3. Good understanding of IT systems including specialist technical systems.

Personal skills and general competencies

1. Puts into practice the Councils commitment to excellent customer care.

2. Works efficiently and effectively and actively looks for ways of improving services and outcomes for customers.

3. Ability to meet agreed objectives and delivery targets through effective planning and use of resources.

4. A high level of accuracy in recording and reporting financial details and operational issues.

5. Ability to make decisions and solve problems to meet operational targets and to prioritise the resources available

6. Works well with colleagues but also able to work on their own initiative.

7. Shares the Councils commitment to providing a safe environment for customers and staff and also treating all with respect and consideration