Slovak-Speaking Customer Care Consultant
Slovak-Speaking Customer Care Consultant
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Job Description
Job Title: Slovak-Speaking Customer Care Consultant (On-Site Sofia Bulgaria)
Workplace: Sofia Bulgaria (on-location only)
Industry: E-commerce / Online Customer Service
Employment Type: Full-Time Rotating Shifts
Language Requirements: Slovak Proficiency at C2 English Working knowledge at B2
Your Next Opportunity Starts Here
Are you looking to turn your Slovak language skills into a full-time career Join our growing customer service team in Sofia where youll support a major international e-commerce brand by helping customers from Slovakia with everything from order status to returns.
This is a fantastic role for someone who enjoys working with people solving problems and wants to be part of a friendly diverse workplace. Experience is appreciated but not mandatorywe provide full training and all the tools youll need.
Your Daily Duties Will Include:
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Assisting Slovak-speaking customers through phone email and chat support.
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Answering questions about products processing orders tracking shipments managing returns and handling payment queries.
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Ensuring that all communications reflect a customer-first attitude and align with company standards.
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Accurately entering customer information and case details into internal systems.
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Coordinating with other departments when more complex issues require cross-functional input.
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Keeping up to date with current company offerings tools and policies.
Ideal Candidate Profile
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Fluent in Slovak (C2 level) with strong written and verbal communication skills.
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Confident in English (at least B2 level) for training internal communication and documentation.
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Comfortable using a computer and learning new systems and processes.
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Strong interpersonal skills a proactive attitude and the ability to work well under pressure.
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Willingness to work in a rotating shift schedule including evenings weekends and holidays.
Nice to have (but not required):
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Previous experience in customer service technical support retail or e-commerce.
What Youll Gain
Working with us means enjoying a comprehensive employment package that supports both your professional and personal well-being:
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Competitive salary
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All necessary equipment provided (PC monitor headset etc.)
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Monthly 50 BGN net allowance for internet or commuting expenses
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Extra compensation for night shifts in line with company policy
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Health insurance package including medical and dental coverage
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Life insurance plan for additional protection
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Multisport card at a discounted rate to promote an active lifestyle
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One-time bonus of 500 BGN for major personal events like marriage the birth or adoption of a child or graduating from university
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Discounts on products and services through exclusive employee deals
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Growth potential and chances to move up within the company
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Ongoing training and support from day one
Employment Type
Full Time
