Slovak-Speaking Customer Support Advisor
Slovak-Speaking Customer Support Advisor
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Job Description
Job Title: Slovak-Speaking Customer Support Advisor (On-site Sofia Bulgaria)
Location: Sofia Bulgaria (On-site only)
Industry: E-commerce & Online Customer Experience
Work Type: Full-time Rotational Shifts
Language Requirements: Slovak (C2) English (B2)
Join Our Customer Experience Team in Sofia!
We are currently hiring a dedicated and enthusiastic Slovak-speaking Customer Support Advisor to join our expanding on-site team in Sofia Bulgaria. This is a fantastic opportunity to work with a leading e-commerce company that values customer satisfaction and employee growth.
In this role you will be responsible for supporting our Slovak-speaking customers with a wide variety of product service and account-related queries. Whether youre early in your career or bringing previous experience we offer the support training and career progression to help you succeed.
Your Key Responsibilities
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Deliver professional empathetic and efficient customer service in Slovak via phone email and chat.
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Assist customers with product information order tracking returns payment inquiries and delivery updates.
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Troubleshoot customer issues and ensure prompt resolution in line with company procedures.
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Record all interactions accurately in our internal systems.
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Escalate more complex cases to the appropriate departments as necessary.
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Stay informed on company policies services promotions and product updates to provide accurate information.
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Meet performance targets related to customer satisfaction quality and productivity.
What Were Looking For
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Native-level fluency in Slovak (C2 level) both written and spoken.
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Good command of English (minimum B2 level) required for internal communication and training.
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Strong interpersonal and communication skills.
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Tech-savvy with the ability to learn and navigate multiple systems and platforms quickly.
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A positive attitude team spirit and a willingness to help people.
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Ability to adapt to shift work and thrive in a fast-paced environment.
Nice to Have (But Not Required):
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Previous experience in customer service e-commerce or call center environments.
What We Offer
We provide not just a job but a rewarding path with a benefits package designed to support your lifestyle and career goals:
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Competitive salary package
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Company-provided equipment for all employees (computer monitor headset etc.)
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Monthly internet/transportation allowance: 50 BGN net
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Night shift compensation as per the official company policy
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Private health plan covering both medical and dental care
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Life insurance
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Multisport Card for fitness and wellness (co-financed by the employer)
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500 BGN bonus for major life events such as marriage childbirth/adoption or graduation
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Employee discount programs with various brands and services
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Ongoing training coaching and career development opportunities
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Clear path for internal promotion in a growing international organization
Employment Type
Full Time
