About MSF USA Doctors Without Borders

ROLE OVERVIEW
The Livestream Fundraising and Community Events internship will provide a practical learning experience for an individual interested in livestream fundraising and community events for an international nonprofit organization.

Under the guidance of the Peer-to-Peer and Streaming team the intern will provide administrative support for the creative production and fulfillment aspects of online fundraising campaigns. Additionally the intern will assist in managing social media platforms for the streaming program including Discord Twitter and Twitch.

Throughout the internship the Livestream Fundraising and Community Events Intern will gain practical experience in marketing a non-profit organization to donors and the public using both online and offline channels. The intern will also learn about MSFs international programs and its operations around the world as well as gain insights into the general activities of a Development department.

This position is ideal for individuals interested in livestream and peer-to-peer fundraising and digital marketing for non-profit organizations. Its also an excellent opportunity for those interested in understanding the administration of non-governmental organizations (NGOs).

Tasks
Process fundraising event inquiries for peer-to-peer events and livestream fundraising campaigns by monitoring team inboxes
Support the management of the MSF-USA Streaming social media accounts including Discord and X
Create social media content and produce necessary graphics
Set up project templates for incoming events using online project management tools
Write and send thank you notes ensuring all fundraisers receive acknowledgement letters
Maintain biweekly and quarterly campaign reporting
Assist with administrative tasks and community management for the video-game livestream program
Manage and organize swag inventory; complete mailings as needed
Attend Lunch and Learns staff and department meetings as often as scheduling allows
Other tasks as identified

DEPARTMENT ACCOUNTABILITIES
Prospecting
Pursue strategic opportunities in coherence with MSF-USAs strategy that create long-term value for the movement by identifying and developing new audience segments or donors for its mission.

Donor Cultivation Engagement and Management
Build trust and loyalty with potential and existing donors. At the simplest level update donors on activities. At a more complex level build long-term relationships with key donors and key donor segments. Take overall responsibility for designing developing and delivering the donor engagement strategy. May be through channels or through personal relationships.

Fundraising
Secure reliable sustainable and efficient resources in alignment with MSF-USA commitments.

Brand Positioning
Drive awareness and consideration through brand positioning based on the brand strategy and implement brand plans.

Best-in-Class Fundraising Systems and Capabilities
Deploy and champion the latest technological systems and capabilities that push the boundaries of what Development can produce for its donors.
Develop brand positioning based on the brand strategy and implement brand plans.

ROLES SPECIFIC OUTCOMES

Data Management
Manage aspects of the data management system with supervision. This includes being responsible for developing or operating basic elements of the data management systems to deliver prescribed outcomes.

Project Management
Deliver small-scale projects while working within an established program management plan.

Administration
Conduct data entry into company systems and review and verify the information to ensure accuracy and accessibility.

Information and Business Advice
Respond to queries from internal or external donors or suppliers by providing information referring more complex issues to others.

Customer Relationship Management (CRM) Data
Enter relevant information into the CRM system after each contact to ensure that the organization has quality data to enable effective customer retention and business development activities.

COMPLEXITY AND PROBLEM-SOLVING SKILLS

Communicates effectively via email telephone and mail with prospects donors and MSF staff members to maintain and strengthen relationships.
Demonstrates ability to understand and address donor explicit needs and/or unforeseen challenges.
Demonstrates ability to understand execute manage and problem-solve technical data processes and needs.

BEHAVIORAL COMPETENCIES
THOUGHT: How MSF USA staff understand the organization manage complexity and contribute by creating the new and different.

People Focus
Builds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns processes with organizational needs.

Manages Complexity
Makes sense of complex high quantity and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.

Global Perspective
Takes a broad view when approaching issues using a global lens. Shows global thinking at work; adjusts organizational practices to meet the unique needs of different regions or countries. Uses a broad perspective when addressing issues and challenges.

Cultivates Innovation
Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others creative ideas and solutions and provides helpful input to enhance them.

Strategic Mindset
Sees ahead to future possibilities and translates them into breakthrough strategies.

RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs.

Drives Results
Consistently achieves results even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.

Ensures Accountability
Holds self and others accountable to meet commitments.

PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals.

Collaborates
Builds partnerships and works collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages us versus them thinking; shows appreciation for others ideas and input.

Communicates Effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly concisely and professionally when speaking or writing.

Values Differences
Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms expectations and ways of communicating.

Builds Effective Teams
Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Manages Conflict
Handles conflict situations effectively with a minimum of noise.

Builds Networks
Effectively builds formal and informal relationship networks inside and outside the organization.

Drives Vision and Purpose
Paints a compelling picture of the vision and strategy that motivates others to action.

SELF: MSF USA staff demonstrate self-awareness by having an open mindset and by continuously seeking opportunities to learn grow and improve.

Instills Trust
Gains the confidence and trust of others through honesty integrity and authenticity. Models honesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others positions.

Manages Ambiguity
Operates effectively even when things are not certain or the way forward is not clear. Responds effectively to unclear situations seeks to resolve ambiguity and make progress. Seeks guidance on how to adapt to changes responds with appropriate composure and effectiveness.

Situational Adaptability
Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients constituents and the organization; shifts priorities appropriately.

Being Resilient
Rebounds from setbacks and adversity when facing difficult situations.

TECHNICAL COMPETENCIES

Plans and Aligns
Planning and prioritizing work to meet commitments aligned with MSF-USA goals.

Financial Acumen
Interprets and applies understanding of key financial indicators to make better business decisions.

Tech Savvy
Anticipating and adopting innovations in organizational digital and technology applications.

Data Collection and Analysis
The ability and skill to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making.

Project Management Skills
The ability and skill to plan and manage small project work assignments within desired cost time and quality parameters.

Presentation and Written Communication Skills
Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients constituents and the organization; shifts priorities appropriately.

Organizational Insight
Applying knowledge of MSF-USA and the industry to advance the organizations goals.

SUPERVISORY RESPONSIBILITY
This role has no supervisory responsibility.

DESIRED QUALIFICATIONS & EXPERIENCE

Keen attention to detail
Social media management
Experience working events and familiarity with live streaming
Familiarity with Discord Twitch and Twitter
Strong computer skills (e.g. Microsoft Discord databases)
Strong organizational skills
Capacity to multi-task and ability to prioritize across multiple projects
Experience or interest in campaign management and fundraising

TRAVEL REQUIREMENTS

This role has no travel requirements.

COMPENSATION

$17/hour

Equal Opportunity and Accommodations Statement:
MSF-USA is dedicated to creating a diverse impartial and inclusive workforce. We are an equal opportunity employer and do not discriminate based on gender identity or expression sexual orientation race religion age national origin disability marital status pregnancy status veteran status genetic information or any other differences as per applicable laws.

We also provide reasonable accommodations for individuals with disabilities or religious beliefs and practices. If you require accommodations during the application process please contact us at .

We strongly encourage individuals from underrepresented communities in the Humanitarian Aid sector to apply.