Condition Monitoring Advisor

These recommendations will improve customer loyalty increase enterprise market share and grow parts and service sales while reducing the customers costs through equipment management efficiency.

JOB DUTIES:
Condition Monitoring Advisors (CMAs) in the Fleet Monitoring Center will monitor the elements of SOSSM fluid analysis equipment inspections electronic data repair history and site conditions to provide relevant recommendations as indicated by the data.

This includes the following essential duties and responsibilities:

• Aggregate and correlate the five elements of condition monitoring where all are available.

• Maintains working knowledge for each of the condition monitoring five elements with subject matter expertise in at least 3 elements.

• Provides equipment recommendations to Caterpillar dealers and customers.

• Uses enabling software tools & systems to prioritize and analyze condition monitoring data inputs.

• Extracts or is provided data from the appropriate business systems including customer dealer and contractor sources.

• Provides information for equipment management lead tracking and resolution.

• Prepares standard written reports of recommendations for customers and their Caterpillar dealers on a daily or monthly basis.

• Facilitates ongoing customer meetings with Caterpillar dealers industry groups Corporate Accounts and DSDs.

• Communicates verbal recommendations as required to customer and their Caterpillar dealers.

• Builds collaborative relationships & acts as a consultant with equipment management personnel.

BACKGROUND/EXPERIENCE:

• Experience in the product support and/or engineering fields.

• Strong customer service/contact experience communication multi-tasking and organizational skills are essential to success in this position.

• Possess the ability to work and provide direction in a team environment and work with diverse groups of customers and business partners.

• Position requires initiative and ability to resolve issues either individually or through appropriate team guidance.

• Previous experience in condition monitoring role highly regarded

• Working knowledge of engines power train hydraulic systems Product Link VIMS inspection process equipment lifecycle planning SOSSM Services and the Service Information System is desire

Compensation & Benefits:
Competitive salary based on degree and professional industry working experience. The Total Rewards package includes:

• Competitive remuneration package

• Attractive Bonus and Share options

• Higher Superannuation

• Career development with global prospects

• A strong commitment to safety and your wellbeing

• An inclusive workplace culture focused on quality customer service and the environment

• A commitment to diversity and inclusion equal opportunity and equal outcome

• SMART spending APP

• The opportunity to do truly meaningful work in a supportive constructive culture that encourages you to make the most of your talents.

Additional Information:

Caterpillar of Australia is not currently hiring individuals for this position who now or in future require sponsorship for employment-based non-immigrant and immigrant visas. However as a global company Caterpillar offers many job opportunities outside of Australia which can be found through our employment website road to success begins with a Caterpillar career. By joining the Caterpillar team youll discover that working for a global leader creates endless opportunities for you.