Query Handling Frontline Representative (Bilingual /Spanish)
Query Handling Frontline Representative (Bilingual /Spanish)
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Salary Not Disclosed
1 Vacancy
Job Description
Skills & Qualifications:
- 2-4 years of experience in related areas of responsibilities
- Intermediate knowledge of Microsoft Office Works and Excel
- Performs all of the standard and some specialized more complex aspects of the function including knowledge of SAP
- Technical certification or Associate degree preferred Customer Focus
- Excellent customer service skills with the ability to empathize with and prioritize customer needs
- Interpersonal skills
- Demonstrable conflict resolution skills. Ability to determine customer needs and provide appropriate solutions
- CallCenterand/or Billing experience
- Bi-lingual English/Spanish required
Employee Benefits & Incentives
DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary but wherever you join and in whatever role youll find our benefits and rewards are among the best in the industry They include:
- Competitive Pay
- Bonus/Incentive Programs
- Retirement Savings 401K with company match
- myShares - Voluntary plan to buy discounted company shares
- Medical Dental Vision well-being programs
- Tuition Reimbursement
- Generous Paid Time Off Starting at 4 Weeks (PT/FT)
- Paid Leave
- Employee Discount Program
- Employee Assistance & Work Life Program
- Outstanding training opportunities
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic. The EEO is the Law poster is available here: will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.
What makes DHL greatOur People! We know each employees individual contributions make us the #1 Express Delivery and Logistics Company in the world.
Distinguished as No. 1 Worlds Best Workplace by Great Place to Work and Fortune Magazine
DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment to our business to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages our employees enjoy a range of programs services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today
DHL Express currently hasa career opportunity for a qualified Bilingual - English/SpanishQuery Handling Front LineRepresentative. This important role will be responsiblefor handling incoming customer calls with the intent of providing customer satisfaction and retention review customer inquiries problems requests and suggestions to determine appropriate solutions and/or responses. The selected candidate will be in charge of providing a variety of customer service support duties to customers; ensuring timely and accurate information is provided to customers in a professional manner responding to inquiries through phone mail email fax website and/or face-to-face contact with customers. In addition the individual will also be responsible for promoting and selling the companys products and services and providing operational management and support at call center locations to ensure efficient and timely resolutions of customer service issues.
Key Responsibilities:
- Fields a high volume of in-bound calls and assess customer needs
- Distribute calls when necessary to other resources to ensure customers needs are handled in a timely fashion
- Works in conjunction with outside sales representatives to provide pre-and/or post-sales support Promotes DHL Express services & products to customers
- Attempts to collect payment on each call. Validates customer claims initiates billing adjustments
- Other duties as assigned
- Tasks may involve extended periods of time at a keyboard and/or work station
Required Experience:
Unclear Seniority
Employment Type
Full-Time
