Group Manager, Skiptracing
Group Manager, Skiptracing
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Job Description
Responsible for the day-to-day operations and management of a skip tracing team. Will lead overall production production quality employee development and engagement and performance management and coaching. Reinforces company goals policies practices and values.
RESPONSIBILITIES
Mentor manage and coach team members to drive consistent achievement of operational goals; track performance through monitoring analysis and observation.
Manage teams performance with quality metrics to achieve company and departmental goals by proactively monitoring daily weekly and monthly operational statistics and reporting trends and variances to identify and resolve issues that could negatively impact production commitments or service levels.
Identify opportunities for process improvement in operational and company procedures by working across departments sites and global initiatives. Strategize coordinate and implement improvements to enhance the overall employee experience.
Anticipate the needs of employees and the business to deliver strong business results. May lead key projects as assigned.
Inform management of potential trends issues and opportunities. Partner with leadership in resolving issues by acting as a subject matter expert through the demonstration of technical and cultural knowledge. Ensure appropriate Quality Controls are in place and effective.
Train and develop the skip tracing team members to enhance individual and department performance/productivity and employee engagement. Will also on-board new Group Managers.
MINIMUM REQUIREMENTS
EDUCATION: High School Diploma
EXPERIENCE: 3-5 years experience in leading people in high pace competitive environment or equivalent education and experience
KNOWLEDGE SKILLS ABILITIES AND OTHER ATTRIBUTES:
- Proficient in MS Office Suite
- Skilled in process mapping
- Skilled in data interpretation and analysis
- Strong people leadership and interpersonal skills
- Ability to communicate openly and honestly
- Ability to motivate through appropriate messaging
- Ability to motivate and deliver in a fast-paced high-performance environment
- Ability to influence employees and stakeholders
- Ability to lead by example while maintaining a positive and professional outlook
PREFERRED QUALIFICATIONS
EDUCATION: Bachelors
EXPERIENCE: 5-7 years experience in Financial Services Call Center and/or legal production background
KNOWLEDGE SKILLS ABILITIES AND OTHER ATTRIBUTES:
- Advanced knowledge of Excel
- Familiarity with legal processes
- Lean/Six Sigma significant leadership skills
#LI-MCM
If you are wondering why you should work for us here is something to help you decide:
Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.
Career Progression: Grow at MCM with paid training and development programs including our very own MCM Academy as well as a promote-from-within philosophy.
Reward and Recognition: We are committed to honoring great results ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
Tuition Assistance: Pursue a degree or coursework related to your current role or the role you are striving for.
Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health plus fitness membership reimbursements weight watchers our wellness rewards Program and more.
Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations up to US$ 2500 per employee annually.
Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us were proud to invest in you.
New Family Support: Celebrate your new arrival with company paid leave new parent flex time and child back-up care options.
Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events such as holiday celebrations and department outings.
Work-Life Balance: Enjoy paid and floating holidays as well as generous paid-time-off.
Our compensation and benefits programs were created with an Employee-First Approach focused on supporting developing and recognizing YOU. We offer a wide array of wellness and mental health initiatives support volunteerism and environmental efforts encourage employee education through leadership training skill-building and tuition reimbursements and always strive to provide promotion opportunities from within.
About Us
Encore Capital Group and all of its subsidiaries are proudto be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status disability status or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment please contact .
Required Experience:
Manager
Employment Type
Full-Time
