Library Assistant II | Madison Square Branch
Library Assistant II | Madison Square Branch
Posted on :
03-06-2025
Employer Active
1 Vacancy
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Hourly Salary
$ 23 - 25
Vacancy
1 Vacancy
Posted on :
03-06-2025
Job Description
Nature of Work
- This part-time position supports the Madison Square Branch by providing reference information guidance and assistance to GRPL patrons. The main function of this position is direct public service and involves helping patrons access library resources in-person over the phone and via email.
This position is regularly scheduled at theMadison Square Branch:A-WeekMonday: Off
Tuesday: 10:00 am - 2:00 pm
Wednesday:10:00 am - 2:00 pm
Thursday: 12:00 - 4:00 pm
Friday: 10:00 am - 2:00 pm
Saturday: 10:00 am - 2:00 pmB-WeekMonday: 12:00 - 4:00 pm (Seymour Branch)
Tuesday: 10:00 am - 2:00 pm
Wednesday: 10:00 am - 2:00 pmThursday: 12:00 - 4:00 pm
Friday: Off
Saturday: 10:00 am - 2:00 pmOccasionally required- Sunday: 1:00 - 5:00 pm
Examples of work:- Provides engaging professional public service to library patrons in-person over the phone and via email; assists with public workstation and printer use; assists patrons with periodical book and database searches and other reference sources; assists with readers advisory; assists with interlibrary loan; assists with books by mail service
- Effectively manages challenging patron interactions through de-escalation
- Provides instruction and/or presents to patrons in groups or individually; assists with planning and implementation of programs and services
- Assists staff with research reporting projects and idea generation; may proofread and edit reports or other library materials
- Creates and maintains book displays
- Represents GRPL at community events and outreach opportunities
- Develops bibliographies pathfinders and finding aids in support of Readers Advisory and reference services
- Collects compiles and reports statistics related to library resources and programs
- Maintains records correspondence inventories and other general office functions
- Recommends and evaluates reference books; maintains inventories
- Performs other tasks of a similar nature as assigned
Minimum Training and Experience
Required:
- High school diploma or a GED
- College degree
- 2 years of customer service experience library experience cash handling experience office experience or some equivalent combination
- Previous public library experience
- Ability to communicate effectively in Spanish
Other Necessary Qualifications
Ability to:
- Provide professional friendly service to library staff and patrons; ability to make independent reliable decisions related to customer service functions
- Demonstrate strong de-escalation skills to effectively manage challenging patron interactions
- Assist and instruct patrons around hardware and software issues as they relate to library resources and public workstations
- Solve research problems and provide readers advisory service; knowledge of community books and authors; knowledge of digital resources reading devices and platforms; ability to learn and apply modern library methods and techniques and to acquire familiarity with the GRPL system and services offered
- Learn effectively use and adapt to ongoing changes in technology including library-specific and office software
- Communicate professionally with diverse groups both verbally and in writing
- Establish and maintain working relationships with other staff and the general public; work collaboratively
- Make independent and efficient decisions; work without close supervision
- Understand systems and maintain an organized and effective work process; flexibility to adapt to changes as processes are updated; perform standardized processes accurately and consistently; ability to follow procedures in processing forms and other communication
- Maintain library records and prepare reports
- Manage emotions in the workplace and maintain professional composure and judgement
- Work with supervisor and process feedback regarding job performance
- Work 20-24 hours per week; ability to work evenings and weekends
- General office procedures processes and equipment; ability to operate a variety of office equipment including computer workstations typical electronic devices cash register and POS systems and software.
Other Information
- A cover letter is required
- Applicants should attach a cover letter in PDF format that describes their interest in the position their interest in working at GRPL and how these interests connect with personal or professional goals.
- All communication regarding this position will be done via email. Please ensure that your email address is up-to-date on your account profile.
- To be eligible for this position you must apply through the City of Grand Rapids Job Opportunities page here.
All inquiries related to this posting should be directed to:Grand Rapids Public Library111 Library St NEGrand Rapids MI 49503
GRPL proudly promotes diversity and inclusion in employment and strives to maintain a workplace culture where respect and positive recognition of differences are cultivated.
Grand Rapids Public Library provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination of any type without regard to race color religion gender gender identity sexual orientation age national origin veteran status disability height weight familial status marital status or any other characteristic protected by applicable law. GRPL will make reasonable accommodations for employees and job applicants with disabilities.
This applies to all terms and conditions of employment including but not limited to recruiting hiring transfer training promotion discipline termination leaves of absence compensation and benefits as well as work-related events and activities.- A cover letter is required
Employment Type
Part-Time
Key Skills
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