Client Services Representative
Client Services Representative
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Job Description
At Zelis we Get Stuff Done. So lets get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers providers and healthcare consumers. This platform serves more than 750 payers including the top 5 national health plans BCBS insurers regional health plans TPAs and self-insured employers and millions of healthcare providers and consumers. Zelis sees across the system to identify optimize and solve problems holistically with technology built by healthcare expertsdriving real measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work inspiring others with your passion and dedication. Your career is a testament to your diverse experiences community involvement and the valuable lessons youve learned along the way. You are more than just your resume; you are a reflection of your achievements the knowledge youve gained and the personal interests that shape who you are.
Position Overview
This position exists to become intimately familiar with assigned Zelis clients by researching and understanding their history operations and business needs. The Client Services Representative acts as a point of contact to help resolve customer problems by clarifying issues determining causes selecting and explaining the best course of action and applying the appropriate resources to reach a successful resolution. In addition this position will train end users to understand the system operations. This position reports to the Manager of Client Services.Responsibilities:
- Manage help desk ticketing and claim review/analysis queues
- Conduct regular calls with clients to discuss open issues manage expectations etc.
- Respond to client issues in a timely manner including working applicable issues and triaging those outside of immediate influence
- Manage ad hoc training requests for process/navigation of product with clients
- Maintain current client information via the companys helpdesk system and other methods
- Continue to expand industry and product knowledge
Qualifications:
- Bachelors degree and/or 4 years experience in client management and/or support with a healthcare background
- Working knowledge of the healthcare industry and focus on revenue cycle
- Excellent written and verbal communication skills; ability to produce simple messaging from complex systems/concepts
- Experience working both independently and in dynamic team settings
- Computer knowledge specifically MS Office with a focus on intermediate to expert level in MS Excel
Location and Workplace Flexibility
We have offices in Atlanta GA Boston MA Morristown NJ Plano TX St. Louis MO St. Petersburg FL and Hyderabad India. We foster a hybrid and remote friendly culture and all our employees work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities if applicable vary based on the work and team objectives in accordance with Company policies.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you dont meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process please email .
Disclaimer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex gender identity national origin disability status protected veteran status or any other characteristic protected by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities duties and skills from time to time.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
