Helpdesk Support Service Specialist, Intermediate
Helpdesk Support Service Specialist, Intermediate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Provide professional and personal direct customer service and technical support to the Multi-User Engineering Change Proposal Automated Review System (MEARS) Program Office users as required via phone email fax on-line systems and/or in person.
- Develop and maintain high level of expertise with web-based application user requirements and workflows.
- Perform regular tasks which include logging all help desk interactions following standard Help Desk procedures resolving application user issues using administration level tools identifying and tracking situations requiring escalated and/or urgent attention documenting and communicating resolutions to users preparing activity reports.
- Maintain currency with application and related tools as they are updated.
- Create and maintain marketing demonstration and end user training materials.
- Conduct presentations at end-user training marketing and demonstration events.
- Identify document and submit potential improvements and changes to application features using proposal recommendation system and procedures.
- Perform key role in the software engineering release process team.
- Conduct software testing in support of software releases.
- Excellent skills in communication and public speaking are required.
- Must be able to accept and complete tasks in a timely manner.
Requirements
- BA/BS with 3 years related experience OR AA with 5 years
- Secret Security Clearance
Required Experience:
Unclear Seniority
Employment Type
Temp
