Switchboard Operator I (Ump)
Switchboard Operator I (Ump)
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$ 44388 - 56616
1 Vacancy
Job Description
Job Requisition ID:47537
Opening Date:06/02/2025
Closing Date: 06/13/2025
Agency:Department of Human Services
Class Title:SWITCHBOARD OPERATOR I - 44411
Skill Option:UMP Certificate
Bilingual Option:None
Salary: Anticipated Salary: (Eff 7/1/25) $3699-$4718/month ($44388-$56616/year)
Job Type: Salaried
Category:Full Time
County: Kankakee
Number of Vacancies: 1
Bargaining Unit Code:RC014
Merit Comp Code:
This position is a union position; therefore provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
While not requireda Resume/Curriculum Vitae (CV) is recommended. When applicable titles that require specific coursework professional license or certification will include a notation requesting the appropriate document(s) be uploaded in theAdditional Documentssection of yourapplication. Failure to upload requested transcripts license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.
All applicants who want to be considered for this position MUST apply electronically through the website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail fax hand delivery) will not be considered.
Why Work for Illinois
Working with the State of Illinois is a testament to the values of compassion equity and dedication that define our state. Whether youre helping to improve schools protect our natural resources or support families in need youre part of something biggersomething that touches the lives of every person who calls Illinois home.
No matter what state career youre looking for we offer jobs that fit your life and your scheduleflexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview
The Division of Developmental Disabilities is seeking to hire a Switchboard Operator I for the Shapiro Center located in Kankakee Illinois to perform routine work in operating a Department of Human Services 24-hour facility switchboard carrying a heavy traffic load. Talks to individuals during the operation of the switchboard. Serves as receptionist and receives and sorts facility mail. Performs routine clerical tasks.
Essential Functions
Performs routine work in operating a Department of Human services 24-hour facility switchboard carrying a heavy traffic load.
Responds to and maintains records for emergency calls such as fire medical police etc.
Serves as receptionist.
Receives and sorts facility mail.
Performs routine clerical tasks involving the operation of simple manual or automated office equipment.
Performs other duties as required or assigned which are reasonably within the duties enumerated above.
Minimum Qualifications
Requires knowledge skill and mental developmental equivalent to the completion of four (4) years of high school.
Qualifying state employees in the employee Upward Mobility Program may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this classification.
Conditions of Employment
Requires the ability to work after business hours weekends and holidays.
Requires the ability to utilize office equipment including personal computers.
Requires the ability to travel in the performance of job duties.
Requires ability to pass the IDHS background check.
Requires ability to pass a drug screen for drugs prohibited from recreational use under Illinois Law.
The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.
Work Hours:See below:
2:30pm - 10:30pm and 10:30pm - 6:30am (floating schedule) Rotating days off Week 1: Wednesday and Thursday Week 2: Monday Saturday and Sunday Week 3: Friday 30-minute unpaid lunch
Work Location:100 E Jeffery St Kankakee Illinois 60901
Division of Developmental Disabilities
Shapiro Center
Fiscal Services - Transportation/Switchboard
Agency Contact:
Posting Group:Office & Administrative Support; Social Services
About the Agency:
The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services supports programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity Equity Community Urgency Transparency and Kindness.
As a State of Illinois Employee you will receive a robust benefit package that includes the following:
A Pension Program
Competitive Group Insurance Benefits including Health Life Dental and Vision Insurance
3 Paid Personal Business Days annually
12 Paid Sick Days annually (Sick days carry over from year to year)
10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
*Personal Sick & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
13 Paid Holidays annually 14 on even numbered years
Flexible Work Schedules (when available dependent upon position)
12 Weeks Paid Parental Leave
Deferred Compensation Program - A supplemental retirement plan
Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP) Dependent Care Assistance Plan (DCAP)
Federal Public Service Loan Forgiveness Program eligibility
GI Bill Training/Apprenticeship Benefits eligibility for qualifying Veterans
5% Salary Differential for Bilingual Positions
Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link: title is within the Upward Mobility Program (UMP). General Program information can be found by clicking on the Upward Mobility Program link or for specific title information at UMP Titles. To utilize upward mobility contractual rights for this position employees must apply internally and must upload a copy of the UMP grade notice to their application documents prior to submission. UMP grades can be uploaded to the Additional Documents OR Grade Documentation section of the application.
APPLICATION INSTRUCTIONS
Use the Apply button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees a link is available at the top left of in the blue ribbon.
Non-State employees should log in on the using the View Profile link in the top right of in the blue ribbon. If you have never before signed in you will be prompted to create an account.
If you have questions about how to apply please see the following resources:
State employees: Log in to thecareer portalfor State employees and review theInternal Candidate Application Job Aid
Non-State employees: click Application Procedures in the footer of every page of the website.
State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.
The main form of communication will be through email. Please check your junk mail spam or other folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
Employment Type
Full-Time
