Service Liaison
Service Liaison
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Job Description
Make a difference in a growing innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.
As a Service Liaison for The Residence you will be an integral part of a collaborative inter-disciplinary team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes get ready to love it here!
Hours of Work: Permanent Full-time 35 hours per week.
The Service Liaison will report to the Senior Manager of The Residence. This role provides administrative support to The Residence Staff and administrative assistant responsibilities to the Senior Manager. The incumbent promotes a culture of patient and staff safety consistent with the hospitals mission vision and values.
What youll be doing:
- Provide administrative support to staff at The Residence answering general inquiries via phone internet etc.
- Liaise with The Residence staff to coordinate and organize various services and patient requests (i.e. transportation personal needs and couriers etc.)
- Calendar management & scheduling for clients including travel arrangements
- Liaise with Homewood staff as required for programs & services that may be included in patient treatment
- Responsible for internal communication for The Residence staff and management team transcribe minutes circulate and maintain official records
- Coordinate meetings room bookings and catering requests
- Ensure equipment functions and is maintained properly and order supplies
- Complete and update program schedules group lists and all staff lists
- Payroll functions including staff leave/vacation requests
- Facilitate intake process for new admissions
- Coordinate and track workflow schedules projects incoming and outgoing mail and administrative decisions through the proper channels to ensure paperwork is complete
- Collection and analysis of data as requested
- Screen and respond to telephone and specific situations and either provide information determine appropriate referrals or inform the Residence Management staff when the situation warrants attention
- Schedule onsite and offsite meetings for Senior Manager Clinical Lead and Physicians
- Management of confidential material
What were looking for:
- 2 year Medical or Health Office Administration program is preferred
- 3 years clerical experience as a department administrative assistant required
- Computer skills Microsoft Office (word excel PowerPoint Access) Presentations GroupWise QuatroPro Dictaphone AS400 Kronos Caseworks
- Ability to work with minimal supervision
- Ablility to communicate and interact with diverse individuals build trust and develop rapport
- Engaging collaborative and creative astute to clients needs with the ability to adapt and be flexible
- Demonstrated ability to be professional discreet and sensitive
As part of our commitment to the health and safety of our patients staff and community from COVID-19 subject to any accommodation required by applicable human rights legislation Homewood Health Centre requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.
Why work with us
Homewood Health is Canadas largest and leading service provider for medically focused evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence integrity collaboration and innovation. Our people make a difference!
As an equal opportunity employer Homewood Health is committed to employment accessibility diversity equity and inclusion. For this reason we encourage applications from members of equity-seeking groups including women racialized and indigenous communities persons with disabilities and persons of all sexual orientations and gender identities/expressions.
Join us at Homewood Health and be part of a diverse team helping Canadians live healthier more productive and fulfilling lives.
Employment Type
Full-Time
