Customer Service Executive
Customer Service Executive
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Title: Customer Service Executive
Location: Okhla Phase 1 Delhi
Job Type: Full-time
Experience: 1 to 2 years
Key Responsibilities:
1. Handle Customer Inquiries: Respond to customer calls emails and chats in a timely and professional manner.
2. Resolve Customer Issues: Troubleshoot and resolve customer complaints concerns and issues promptly and efficiently.
3. Provide Product/Service Information: Educate customers on product features benefits and usage.
4. Process Customer Requests: Handle customer requests such as order cancellations returns and exchanges.
5. Maintain Customer Records: Update customer information and interaction history in our CRM system.
6. Collaborate with Internal Teams: Work with sales marketing and operations teams to resolve customer issues and improve overall customer experience.
7. Meet Performance Targets: Achieve customer satisfaction first-call resolution and other performance targets.
Requirements:
1. Education: High school diploma or equivalent required; degree in a related field (e.g. customer service communications) preferred.
2. Experience: 1-2 years of customer service experience preferably in a call center or customer-facing environment.
3. Skills:
1. Excellent communication listening and problem-solving skills.
2. Strong customer service and conflict resolution skills.
3. Ability to work in a fast-paced dynamic environment.
4. Proficiency in CRM software and Microsoft Office applications.
5. Fluency in English (written and verbal); additional language skills a plus.
Working Hours:
1. Shifts: Rotating shifts including evenings weekends and holidays.
2. Work Environment: Call centre or office environment.
What We Offer:
1. Competitive Salary: Based on experience and performance.
2. Benefits: Health insurance paid time off and opportunities for career growth and development.
3. Training: Comprehensive training program to ensure your success in the role.
If youre passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role please submit your application including your resume and cover letter.
Job Title: Customer Service Executive Location: Okhla Phase 1 Delhi Job Type: Full-time Experience: 1 to 2 years Key Responsibilities: 1. Handle Customer Inquiries: Respond to customer calls, emails, and chats in a timely and professional manner. 2. Resolve Customer Issues: Troubleshoot and resolve customer complaints, concerns, and issues promptly and efficiently. 3. Provide Product/Service Information: Educate customers on product features, benefits, and usage. 4. Process Customer Requests: Handle customer requests, such as order cancellations, returns, and exchanges. 5. Maintain Customer Records: Update customer information and interaction history in our CRM system. 6. Collaborate with Internal Teams: Work with sales, marketing, and operations teams to resolve customer issues and improve overall customer experience. 7. Meet Performance Targets: Achieve customer satisfaction, first-call resolution, and other performance targets. Requirements: 1. Education: High school diploma or equivalent required; degree in a related field (e.g., customer service, communications) preferred. 2. Experience: 1-2 years of customer service experience, preferably in a call center or customer-facing environment. 3. Skills: 1. Excellent communication, listening, and problem-solving skills. 2. Strong customer service and conflict resolution skills. 3. Ability to work in a fast-paced, dynamic environment. 4. Proficiency in CRM software and Microsoft Office applications. 5. Fluency in English (written and verbal); additional language skills a plus. Working Hours: 1. Shifts: Rotating shifts, including evenings, weekends, and holidays. 2. Work Environment: Call centre or office environment. What We Offer: 1. Competitive Salary: Based on experience and performance. 2. Benefits: Health insurance, paid time off, and opportunities for career growth and development. 3. Training: Comprehensive training program to ensure your success in the role. If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, please submit your application, including your resume and cover letter.
Education
Job Title: Customer Service Executive Location: Okhla Phase 1 Delhi Job Type: Full-time Experience: 1 to 2 years Key Responsibilities: 1. Handle Customer Inquiries: Respond to customer calls, emails, and chats in a timely and professional manner. 2. Resolve Customer Issues: Troubleshoot and resolve customer complaints, concerns, and issues promptly and efficiently. 3. Provide Product/Service Information: Educate customers on product features, benefits, and usage. 4. Process Customer Requests
Employment Type
Full Time
