Customer Support Assistant
Customer Support Assistant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are currently seeking a detail-oriented and personable Customer Support Assistant to join our Santa Ana team. This role is essential in maintaining our high standards of customer satisfaction by providing timely empathetic and knowledgeable support. As a valued team member you will be the first point of contact for our subscribers ensuring each interaction reflects the values and care behind our brand.
Responsibilities
Respond to customer inquiries via email phone and live chat in a professional and timely manner
Resolve product delivery and account-related issues with empathy and efficiency
Maintain accurate records of customer interactions and transactions
Collaborate with internal teams to escalate and resolve more complex concerns
Assist with the management of subscriptions returns and order modifications
Proactively identify patterns in customer feedback to help improve service
Support the Customer Experience team with additional administrative tasks as needed
Qualifications :
Qualifications
High school diploma or equivalent (Associates degree or higher preferred)
1 year of experience in customer service or a related field
Excellent verbal and written communication skills
Strong problem-solving abilities and a calm friendly demeanor
Proficiency with Microsoft Office and customer support software (e.g. Zendesk Freshdesk)
Ability to multitask and work in a fast-paced environment
A proactive mindset with attention to detail
Additional Information :
Benefits
Competitive annual salary ($47000$57000 based on experience)
Health dental and vision insurance
Paid time off and holidays
Opportunities for professional growth and internal advancement
Supportive and collaborative team environment
On-the-job training and continuous development programs
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
